GKgithigia Kimani
@githigiakimani
Dedicated digital marketing and e-commerce specialist with virtual assistant expertise.
KenyaWhat I'm looking for
I am a dedicated and results-driven Virtual Assistant, Digital Marketing, and E-Commerce Specialist with over two years of international remote experience. My expertise lies in administrative support, business metrics analysis, and e-commerce strategy implementation, all aimed at driving growth and operational efficiency.
Throughout my career, I have honed my skills in optimizing customer satisfaction and executing marketing strategies that enhance brand visibility. I am proficient in tools such as Shopify, Amazon, Google Workspace, and Microsoft Excel, leveraging these digital tools to improve business performance. I am passionate about continuous learning and expanding my expertise to contribute to innovative and forward-thinking organizations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foxtel
May 2024 - Jul 2024 (2 months)
Supported customers with inquiries about subscription packages, assisted with account management tasks, and troubleshot technical issues. Collaborated with technical support teams to resolve complex customer issues.
Customer Service & Digital Marketing Specialist
Thika Greens Gold Resort Ltd
Nov 2023 - Apr 2024 (5 months)
Responded to customer inquiries, managed complaints, processed orders, and maintained customer information in the CRM system. Ensured timely resolution of issues and customer satisfaction.
Customer Support & Digital Marketing Specialist
Liquor Library
Jan 2023 - Oct 2023 (9 months)
Managed customer inquiries, assisted with orders, processed returns, and upsold products. Generated reports on customer service metrics and managed social media interactions.
Data Annotator & Customer Support Specialist
Sama Source
Apr 2022 - Oct 2022 (6 months)
Handled customer inquiries, managed client projects, and labeled data for AI training. Ensured quality control of data annotations and processed raw data for analysis.
Customer Support Specialist
Shutterfly
Jun 2021 - Mar 2022 (9 months)
Assisted customers with creating photo products, processed orders, and coordinated with production teams. Handled cancellations and facilitated refunds for damaged products.
IT Volunteer
Catholic University of Eastern Africa Library
May 2018 - Jul 2018 (2 months)
Assisted in managing customer inquiries, provided technical support, and organized student appointments for research assistance. Supported data backup and system maintenance.
Education
Degrees, certifications, and relevant coursework
CACatholic University of Eastern Africa
Bachelor of Science, Information Science
2017 -
Pursuing a Bachelor of Science in Information Science, focusing on data management, information systems, and digital technologies.
Githumu Boys High School
Kenya Certificate of Secondary Education, Secondary Education
2013 - 2016
Completed the Kenya Certificate of Secondary Education, focusing on foundational knowledge and skills necessary for further education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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