New Genesis
@newgenesis
IT Technician delivering reliable support and secure, high-uptime IT systems.
KenyaWhat I'm looking for
I’m a skilled IT Specialist and IT Technician with 1+ years of experience managing and troubleshooting computer systems, software, hardware, and networks—so IT infrastructure stays reliable and performant. I’ve handled Outlook email configuration, installed and updated recommended software and operating systems, and delivered end-user support for IT-related queries.
In my roles, I’ve improved support efficiency by 12% in 6 months through clear documentation of support cases and accurate record-keeping. I also perform daily backups, maintain IT inventory, support onboarding/offboarding for 50+ employees, and troubleshoot CCTV, printers, and common hardware/software/network issues while collaborating with senior IT staff to resolve complex problems.
Experience
Work history, roles, and key accomplishments
IT Technician
Multiple Icd Ltd
May 2025 - Nov 2025 (6 months)
Configured Outlook email for users, installed software and operating system updates, and provided end-user support for IT issues. Diagnosed and resolved hardware, software, and network problems, improving support efficiency by 12% in 6 months through documented case handling and daily data backups.
IT Intern
Fortune Container Depot Ltd
Sep 2024 - Feb 2025 (5 months)
Managed and maintained 70+ desktops and laptops to ensure 99% uptime, providing remote desktop support for 20+ Windows clients. Resolved 95% of issues within 24 hours, supported onboarding/offboarding for 50+ employees within 1 business day, and improved support efficiency by 12% in 6 months.
Education
Degrees, certifications, and relevant coursework
Mombasa Technical Training Institute
2019 -
Completed attachment training at Mombasa Technical Training Institute in 2019.
Masinde Muliro University of Science and Technology
Bachelor of Science, Information Systems & Knowledge Management
2016 - 2021
Earned a B.Sc. in Information Systems & Knowledge Management at Masinde Muliro University of Science and Technology from 2016 to 2021.
eMobilis Institute of Advanced Technology
2016 -
Activities and societies: Trained in web development (HTML, PHP) and programming languages (Python, Java).
Received training covering web development tools and programming languages.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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