Open to opportunities

Tecque_nolojis Ssolutions

@tecquenolojisssoluti

Message

Ambitious IT support technician with strong technical expertise.

Kenya

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values innovation.

I am a bright and talented IT support technician with a strong technical background and a commitment to delivering quality solutions that meet business objectives. My experience includes diagnosing hardware and software problems, providing 1st and 2nd line support, and ensuring system backups. I thrive in environments that require self-discipline and the ability to work with minimal supervision.

During my time at Com Twenty One Limited, I was responsible for the installation and maintenance of IT equipment, including printers, scanners, and workstations. I supported a diverse client base, troubleshooting desktop, application, networking, and infrastructure issues. My strong communication skills and ability to build rapport with customers have been key to my success in providing effective IT support.

I am now seeking a suitable position as an IT support technician with a dynamic company that offers opportunities for growth and progression. I am eager to contribute my skills and experience to a team that values innovation and quality service.

Experience

Work history, roles, and key accomplishments

IT Support Technician

Com Twenty One Limited

Jul 2016 - Aug 2018 (2 years 1 month)

Responsible for the installation and maintenance of IT equipment, including printers, scanners, and workstations, while supporting customers remotely and on-site. Provided 1st/2nd line support, diagnosed desktop, networking, and infrastructure issues, and managed system backups and new builds. Supported various operating systems and network services including Windows Server, Active Directory, Exch

IT Support Backup Installation Active Directory

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya

Cisco Diploma, Computer Networking

Grade: C- (Minus)

Completed a Cisco Diploma focusing on Computer Networking, including CCNA principles. Gained foundational knowledge in network infrastructure and protocols.

Ngelani High School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, earning the Kenya Certificate of Secondary Education (KCSE). Developed foundational academic skills across various subjects.