Tecque_nolojis Ssolutions
@tecquenolojisssoluti
Ambitious IT support technician with strong technical expertise.
What I'm looking for
I am a bright and talented IT support technician with a strong technical background and a commitment to delivering quality solutions that meet business objectives. My experience includes diagnosing hardware and software problems, providing 1st and 2nd line support, and ensuring system backups. I thrive in environments that require self-discipline and the ability to work with minimal supervision.
During my time at Com Twenty One Limited, I was responsible for the installation and maintenance of IT equipment, including printers, scanners, and workstations. I supported a diverse client base, troubleshooting desktop, application, networking, and infrastructure issues. My strong communication skills and ability to build rapport with customers have been key to my success in providing effective IT support.
I am now seeking a suitable position as an IT support technician with a dynamic company that offers opportunities for growth and progression. I am eager to contribute my skills and experience to a team that values innovation and quality service.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Com Twenty One Limited
Jul 2016 - Aug 2018 (2 years 1 month)
Responsible for the installation and maintenance of IT equipment, including printers, scanners, and workstations, while supporting customers remotely and on-site. Provided 1st/2nd line support, diagnosed desktop, networking, and infrastructure issues, and managed system backups and new builds. Supported various operating systems and network services including Windows Server, Active Directory, Exch
Education
Degrees, certifications, and relevant coursework
Multimedia University of Kenya
Cisco Diploma, Computer Networking
Grade: C- (Minus)
Completed a Cisco Diploma focusing on Computer Networking, including CCNA principles. Gained foundational knowledge in network infrastructure and protocols.
Ngelani High School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education (KCSE). Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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