EMELVIS MUKIRI
@elvismukiri
ICT specialist skilled in technical support, networking, and cloud infrastructure.
KenyaWhat I'm looking for
I am an ICT specialist with over three years of hands-on experience delivering technical support, network administration, and cloud infrastructure management across remote and on-site environments. I consistently resolve complex issues across Windows, Linux, and Mac platforms, implement security controls, and maintain high first-call resolution rates while reducing incidents and downtime.
I have administered LAN/WAN networks, routers and switches, supported Microsoft 365, Google Workspace, AWS and Azure, and developed backup and disaster recovery plans to ensure business continuity. I combine practical troubleshooting, asset management, and system migration experience with a collaborative, security-first approach to drive operational efficiency and cost savings.
Experience
Work history, roles, and key accomplishments
Information Technology Specialist
Software Solutions Technology
Mar 2022 - Nov 2025 (3 years 8 months)
Provided remote help desk and infrastructure support, achieving a 90% first-call resolution rate and reducing security incidents by 30% through implementation of security protocols and backup plans.
Education
Degrees, certifications, and relevant coursework
AIC Naivasha Technical Training Institute
Associate Diploma, Information Technology
Activities and societies: Participated in college football team.
Associate diploma in Information Technology completed at AIC Naivasha Technical Training Institute, graduated March 2025.
Nexus Technical Institute
Computer Information Technology
2022 - 2023
Studied Computer Information Technology at Nexus Technical Institute from September 2022 to March 2023.
Batumi Secondary School
Secondary School Certificate, Secondary Education
2017 - 2021
Activities and societies: Played football on school teams.
Completed Secondary School Certificate at Batumi Secondary School with coursework in computer maintenance, programming, applications, and networking.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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