Annlorna MainaAM
Open to opportunities

Annlorna Maina

@annlornamaina

Dynamic IT technician with expertise in software installation and support.

Kenya

What I'm looking for

I am looking for a role that allows me to tackle complex technical problems and collaborate with diverse teams to implement effective solutions.

I am a dynamic IT professional with a proven track record at Nanyuki Water Sanitation Company, specializing in software installation and providing exceptional communication skills. I have excelled in optimizing help desk operations and enhancing system security, demonstrating a keen ability to adapt and thrive in fast-paced environments. Renowned for my remote support expertise and collaborative work ethic, I consistently achieve beyond expectations.

Currently, I am an intern IT Technician, where I resolve issues impacting the functionality of corporate IT systems and applications. I direct maintenance and upgrades for hardware and software systems, ensuring uninterrupted workflows. My goal is to generate and add value to the organization I work for while building a career in networking engineering or IT support, where I can leverage my expertise in networking and further develop my skills in broader areas of Business Information Technology.

Experience

Work history, roles, and key accomplishments

NC
Current

IT Technician Intern

Nanyuki Water and Sanitation Company

Jan 2023 - Present (2 years 5 months)

As an IT Technician Intern, I resolved issues affecting corporate IT systems, directed hardware and software maintenance, and facilitated the rollout of enterprise software solutions. I enforced security measures, provided technical support, and set up technology for video conferences, all while thriving in a fast-paced environment.

Education

Degrees, certifications, and relevant coursework

KCA University logoKU

KCA University

Diploma in Business Information Technology, Business Information Technology

2020 - 2023

Coursework included business fundamentals, database management, programming, network administration, web development, system analysis, information security, office automation management, and application software proficiency.

Tech stack

Software and tools used professionally

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