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peter kitonga023

@peterkitonga023

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IT Technician skilled in troubleshooting and technical support.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an IT Technician with a strong background in maintaining and troubleshooting hardware, software, and network systems. At 4R Digital Company, I excelled in providing technical support to staff, ensuring minimal downtime and smooth operations. One of my proudest achievements was streamlining the ticketing system, which reduced response time by 30%. My role also involved contributing to cybersecurity awareness training and supporting the migration to cloud services.

Currently, I am pursuing my studies in ICT at Wote Technical Training Institute, where I focus on business and IT. My education has equipped me with essential skills in marketing, project management, and various software tools. I have actively participated in team projects, including building websites and planning campaigns, which have further honed my technical and collaborative abilities.

Experience

Work history, roles, and key accomplishments

IT Technician

4R Digital Company

Dec 2023 - Present (1 year 7 months)

Maintained and troubleshot hardware, software, and network systems, providing technical support to staff and ensuring minimal downtime. Streamlined the ticketing system, reducing response time by 30%, and contributed to cybersecurity awareness training and cloud service migration.

Troubleshooting Networking IT Support Software Configuration Cybersecurity Cloud Services Ticketing Systems System Administration Technical Support

Education

Degrees, certifications, and relevant coursework

Wote Technical Training Institute

Certificate, Business and IT

2023 -

I studied business and IT, focusing on marketing, project management, and software tools. I worked on team projects like building websites and planning campaigns.

Twimiwa Secondary School

Certificate, General Studies

2018 - 2021

In secondary school, I studied English, math, chemistry, biology, Kiswahili, History, Cre and IT. I worked on group projects like science experiments and creating presentations using digital tools.

Ivonangya Primary School

Certificate, General Studies

2006 - 2017

In primary school, I studied basic subjects like math, English, science, and art. I enjoyed group activities, simple science projects, and creative writing tasks.