moi shadrack

At Kenya Pipeline Company, I provided first-line technical support, resolving hardware, software, network, and system issues for staff across departments. I installed and maintained IT equipment, managed user accounts and email administration, and kept accurate asset records.

I restored connectivity during a DHCP scope exhaustion incident and documented the root cause to prevent recurrence. I also corrected a security patch override, supported backup and recovery processes, and bring training in IT support, cybersecurity, web development, and computer science.