Open to opportunities

Nevin Saji George

@nevinsajigeorge

IT Support Specialist with 10+ years delivering fast, customer-focused end-user support and M365/AV infrastructure services.

United Arab Emirates

Message

What I'm looking for

I’m looking for an IT role where I can deliver ITIL-driven support, handle Windows/macOS/Linux and Microsoft 365 (Intune/Entra ID), troubleshoot classroom AV and video conferencing, and resolve incidents quickly with strong SLA focus.

I’m an IT Support Specialist with 10+ years providing end-user support, desktop administration, AV support, Microsoft 365 administration, and IT infrastructure support in higher education and school environments. I’m known for resolving technical issues efficiently in fast-paced settings and delivering exceptional customer service.

At Heriot Watt University, I build and install PCs and related infrastructure, troubleshoot classroom technology and peripherals, and support servers, print services, and user accounts. I also administer MDM (AirWatch/Intune), Azure/Entra ID, Office 365, SharePoint, and ITIL-based incident/service processes.

I’ve deployed and upgraded 800+ Windows devices and supported 4,000 staff and students across the campus, while maintaining 95%+ SLA compliance for helpdesk tickets. I also support and manage video conferencing and meeting-room technologies (including Microsoft Teams and Zoom Rooms) and use remote tools like AnyDesk and TeamViewer to resolve issues.

Experience

Work history, roles, and key accomplishments

Technology Support Specialist

Heriot Watt University

Mar 2023 - Jun 2026 (3 years 3 months)

Provided end-user and classroom technology support, including installation and troubleshooting of desktop infrastructure and academic software. Managed remote support, MDM and Microsoft 365/Entra ID workflows, and supported AV and video conferencing systems to maintain helpdesk service levels.

IT Engineer

Amity School Dubai

Aug 2019 - Feb 2023 (3 years 6 months)

Set up and supported school infrastructure including laptops/PCs, telephones, wireless networks, and classroom peripherals. Managed Active Directory accounts and MDM for iPads, provided helpdesk support, and supported eLearning/ERP applications and video conferencing.

Desktop Support Active Directory User Account Management MDM IPad Support Office 365 Microsoft Teams Help Desk Support ELearning Administration (Seesaw Teams ERP ELearning Apps (Seesaw My ON)Video Conferencing

IT Support Officer

Heriot Watt University Dubai Campus

Apr 2015 - Aug 2019 (4 years 4 months)

Troubleshot system and network issues and supported servers, file servers, and share folders, including VMware/hyper-technology support. Managed print servers, software licensing records, user accounts and password issues, and coordinated vendor repairs using ITIL service management.

System Troubleshooting Network Troubleshooting Servers File And Print Servers Software License Management Password Troubleshooting Vendor coordination ITIL Service Management Ghosting & Imaging (Macrium Reflect Aomei Clonezilla Acronis AOMEI

Desktop Support Engineer

I Source Info Systems Pvt Ltd

Mar 2014 - Jan 2015 (10 months)

Installed, upgraded, and troubleshot client PCs and authorized desktop applications, including Windows XP/7 and Microsoft Office versions, plus antivirus. Configured client hardware/PCs per requirements, diagnosed LAN/WAN connectivity issues, performed scheduled maintenance upgrades, and maintained IT asset inventory while supervising junior technical staff.

Desktop Support Microsoft Office Asset Inventory Troubleshooting