Nestor Cruz
@nestorcruz
Dedicated Guest Services Manager with a passion for customer satisfaction.
NicaraguaWhat I'm looking for
I am a deeply committed professional who embraces challenges as catalysts for growth. With an unwavering drive for excellence, I continuously set purposeful goals that inspire progress and innovation. I believe there is always room to elevate one’s potential, and I actively seek opportunities to exceed expectations and pursue meaningful impact.
My experience as a Guest Services Manager at Hotel Dario has equipped me with excellent communication and interpersonal skills, allowing me to build strong relationships with potential leads. I possess in-depth knowledge of sales strategies and have specialized expertise in CRM software, which has contributed to my consistently high productivity and performance.
In addition to my managerial role, I have worked as a Virtual Assistant and Cold Caller for various campaigns, honing my skills in customer service and fraud analysis. I am technologically proficient across various online platforms and tools, which enhances my ability to deliver exceptional service and support.
Experience
Work history, roles, and key accomplishments
Guest Services Manager
Hotel Dario
Managed guest services operations, ensuring high levels of guest satisfaction and efficient resolution of inquiries. Oversaw a team of guest service representatives, providing training and performance feedback.
Virtual Assistant, Roofing Campaign
CMR Company
Provided virtual assistant support for a roofing campaign, managing communications and administrative tasks. Assisted with lead generation and customer follow-ups for clients in Florida and Texas.
Cold Caller
Wholesalers and Investors
Conducted cold calling for real estate wholesalers and investors, identifying potential leads and investment opportunities. Focused on markets in New York, New Jersey, New Mexico, and Texas.
Virtual Assistant, Fraud Analyst
Cash App
Served as a virtual assistant and fraud analyst, investigating suspicious activities and transactions. Utilized analytical skills to identify and prevent fraudulent behavior.
Education
Degrees, certifications, and relevant coursework
NestorCruz
Bachelor's degree in Tourism and Hotel Management, Tourism and Hotel Management
Studied the fundamentals of tourism and hotel management. Gained expertise in customer service and hospitality operations.
NestorCruz
Specialized expertise and technical credentials, Informatics
Acquired specialized expertise and technical credentials in informatics. Developed proficiency in various online platforms and tools.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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