NC
Open to opportunities

Nestor Cruz

@nestorcruz

Dedicated Guest Services Manager with a passion for customer satisfaction.

Nicaragua
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and drive for excellence in a dynamic team environment.

I am a deeply committed professional who embraces challenges as catalysts for growth. With an unwavering drive for excellence, I continuously set purposeful goals that inspire progress and innovation. I believe there is always room to elevate one’s potential, and I actively seek opportunities to exceed expectations and pursue meaningful impact.

My experience as a Guest Services Manager at Hotel Dario has equipped me with excellent communication and interpersonal skills, allowing me to build strong relationships with potential leads. I possess in-depth knowledge of sales strategies and have specialized expertise in CRM software, which has contributed to my consistently high productivity and performance.

In addition to my managerial role, I have worked as a Virtual Assistant and Cold Caller for various campaigns, honing my skills in customer service and fraud analysis. I am technologically proficient across various online platforms and tools, which enhances my ability to deliver exceptional service and support.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NE

NestorCruz

Bachelor's degree in Tourism and Hotel Management, Tourism and Hotel Management

Studied the fundamentals of tourism and hotel management. Gained expertise in customer service and hospitality operations.

NE

NestorCruz

Specialized expertise and technical credentials, Informatics

Acquired specialized expertise and technical credentials in informatics. Developed proficiency in various online platforms and tools.

Tech stack

Software and tools used professionally

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Nestor Cruz - Guest Services Manager - Hotel Dario | Himalayas