Julio MonterreyJM
Open to opportunities

Julio Monterrey

@juliomonterrey

Experienced sales manager with over 20 years in customer service.

Nicaragua

What I'm looking for

I seek a dynamic role that values team collaboration and growth opportunities.

With over 20 years of experience in the Call Center Industry, I have honed my skills in sales management and customer service across various roles and companies. My journey has taken me from being a Sales Manager for major US companies like Sprint and Capital One to working with law firms in the US, handling immigration and personal injury cases. I pride myself on my ability to lead large teams, focusing on the critical aspects of people, process, and product to drive success.

Throughout my career, I have consistently achieved high performance metrics and have been recognized for my leadership capabilities. At Stream Global Services, I transformed my team into a top-performing unit, with 45% of my sales agents receiving promotions during my tenure. My experience as a freelancer on Upwork has further diversified my skill set, allowing me to work with clients in various fields while maintaining a strong focus on customer service, team management, and quality assurance.

Experience

Work history, roles, and key accomplishments

SN

Customer Service Representative

Sitel Nicaragua

Sep 2013 - Sep 2014 (1 year)

Handled personal credit card accounts and customer service for Capital One Bank, promoted to Internal Mentor.

EN

Customer Service Agent

Envíos Mundiales Nicaragua

Mar 2006 - Jan 2008 (1 year 10 months)

Provided customer service for money transfers from the US to Mexico, later promoted to Workforce Analyst and Shift Manager Assistant.

LM

Quality Analyst

Laboratorios Menarini

Nov 2001 - May 2003 (1 year 6 months)

Responsible for making phone calls to sell medical supplies and promoted to internal Quality Analyst.

Education

Degrees, certifications, and relevant coursework

UH

Universidad Hispanoamericana

Bachelor's Degree, Marketing

2009 - 2012

Completed the third year of studies in Marketing, focusing on various aspects of marketing strategies and consumer behavior.

CA

Colegio Maria Auxiliadora

Bachelor's Degree

1996 - 2000

Achieved a Bachelor Degree, which provided foundational education and skills necessary for further studies and professional development.

CA

Colegio Maria Auxiliadora

Middle School Diploma

1989 - 1995

Obtained a Middle School Diploma, completing essential education that prepared for higher academic pursuits.

Tech stack

Software and tools used professionally

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