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In my role as Supervisor for Training and Quality Assurance, I lead teams to deliver training and maintain high-quality standards. I focus on continuous improvement and mentoring staff to achieve key performance indicators.

As a Senior Customer Success Specialist, I support an existing customer base to cultivate strong relationships while ensuring customer satisfaction. I manage high volumes of customer communications and utilize productivity tools to assess product satisfaction and retention.

As a Trainer and Quality Analyst, I evaluate employee performance, create training programs, and develop onboarding materials. I also conduct surveys to assess program effectiveness and research new teaching methods.

As a Team Lead Manager, I provide strategic marketing and transaction management services to clients in the real estate sector. My focus is on dedication, communication, and trust to meet client needs effectively.

As a Manager, I oversaw operations and ensured customer satisfaction through effective management and service delivery. My role involved coordinating tasks and maintaining high standards.

As a Room Service Operator, I ensured timely delivery of services to clients, maintaining smooth operations and high customer satisfaction.

Pursued a Postgraduate Degree specializing in Marketing and Strategic Advertising, focusing on advanced marketing strategies and consumer behavior.

Completed a Master of Business Administration with a focus on International Business, enhancing skills in global business strategies and management.

Earned a Bachelor of Business Administration, gaining comprehensive knowledge in business management, marketing, and related support services.

Completed an English course focusing on English Language and Literature, enhancing proficiency in English communication skills.