Looking for a job

Maria Alejandra Ruiz Ramirez

@mariaalejandraruizra

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Hospitality and operations leader driving service excellence and revenue growth.

Nicaragua

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What I'm looking for

I seek leadership roles in hospitality, property management, customer service or operations where I can improve service excellence, grow teams, and drive revenue through strategic, data-informed decisions.

I am an experienced hospitality and operations leader with a background in hotel and resort management, property operations, and customer support. I have directed operational, financial, and commercial strategies to drive profitability, led cross-functional teams, and overseen compliance, audits, and crisis response while improving guest and owner experiences.

My career includes General Manager roles at resorts and hotels, property and hospitality management, and remote customer support supervision. I combine strategic decision-making, team development, and data-informed operational improvements to deliver consistent service excellence and measurable business results.

Experience

Work history, roles, and key accomplishments

General Manager

Voco Lake Nicaragua Hotel

Oct 2024 - Aug 2025 (10 months)

Led hotel operations, financial and commercial strategies to drive profitability and guest satisfaction; managed budgets, KPIs, audits, risk response, and cross-functional teams. Implemented revenue and marketing initiatives that strengthened market positioning and service quality.

Hotel Management P&L management Team Leadership Revenue Management Guest Experience KPIs Risk Management Strategic Partnerships

Property and Hospitality General Manager

Gran Pacifica Beach & Golf Resort

Sep 2023 - Oct 2024 (1 year 1 month)

Directed end-to-end resort and residence operations, owner relations, and rental program strategy to maximize participation and resort profitability. Led teams, supplier management, and initiatives to enhance owner and guest experiences.

Operations Management Supplier Management team development Contract Administration Event Coordination

Store Manager

Distribuidora Hola S.A.

Aug 2018 - Jun 2021 (2 years 10 months)

Led retail sales teams and operations, drove daily and monthly targets, and prepared sales and financial performance analyses to inform commercial strategy. Coordinated promotions and aligned initiatives with commercial management to improve profitability.

retail management Sales Leadership Sales Analysis Financial Reporting Team Supervision Commercial Strategy

Operations Manager

Nekupe Sporting Resort & Retreat

Dec 2015 - May 2018 (2 years 5 months)

Oversaw guest services operations including reservations, front desk, call center and butler services; mentored department heads, enforced service standards, and planned events while managing monthly budgets to ensure operational efficiency and profitability.

Operations Management Reserving Front Desk Operations Mentoring Service standards Budgeting Event Coordination

Education

Degrees, certifications, and relevant coursework

Effective Supervision Seminar

Professional Development Seminar, Supervision

2022 - 2022

Attended an Effective Supervision seminar in July 2022 focused on positive leadership, communication, prioritization, and employee well-being to strengthen team leadership capabilities.

Management Skills Seminar

Professional Development Seminar, Management

2017 - 2017

Attended a Management Skills seminar in September 2017 to develop practical leadership capabilities, coaching, and team-building for high-performing teams.

Customer Service Seminar

Professional Development Seminar, Customer Service

2015 - 2015

Attended a Customer Service seminar in June 2015 focused on delivering service excellence, resolving customer inquiries, and strengthening client relationships.