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Daniela Downs

@danieladowns

Real estate lead manager at Retirent who tracked seller leads from first contact through contract and supported acquisition teams.

Nicaragua

Message

What I'm looking for

I’m available immediately to contribute in real estate lead management, acquisition support, or property management, drawing on my experience supporting investors, wholesalers, and acquisition teams.

At Retirent, I managed inbound and outbound real estate leads from first contact through contract, filtering out non-motivated sellers and handing qualified opportunities to acquisition managers. I also researched owners and property histories for probate, pre-foreclosure, tax-delinquent, eviction, and divorce leads.

With Acquisition Teams, I built and managed a cold-calling team of 5–10 agents. I developed call scripts, implemented KPI dashboards, and trained new hires on seller psychology, objection handling, and CRM use.

In property management support for Real Estate Investment Clients, I coordinated tenant follow-up, screening, showings, and lease communication. I used RentoMeter and MLS data to assist with rental pricing, and served as a bilingual point of contact for owners and tenants.

Experience

Work history, roles, and key accomplishments

Cold Calling Manager & Team Lead

Acquisition Teams

Jan 2021 - Dec 2025 (4 years 11 months)

Built and managed a cold-calling team of 5-10 agents, developed call scripts, implemented KPI dashboards, and trained new hires on seller psychology and objection handling.

Team Leadership Cold Calling Call Scripting KPI Dashboards Training Performance Management

Property Management Support & Tenant Coordination

Real Estate Investment Clients

Jan 2020 - Dec 2025 (5 years 11 months)

Supported landlords and property managers with tenant lead follow-up, screening, showing scheduling, lease communication, and rental pricing analysis using CRM tools.

Property Management Tenant Coordination CRM Rentometer MLS Rental Pricing Bi lingual

Lead Manager / Acquisition Support Specialist

Retirent

Jan 2019 - Dec 2025 (6 years 11 months)

Managed high-volume inbound and outbound leads, filtered non-motivated sellers, performed skip tracing and owner research, qualified sellers, tracked pipeline, and reported KPIs.

Lead Management CRM Podio Calling Tools REI Reply Salesforce Skip tracing CMA PropStream Zillow MLS Rentometer KPI Reporting Bi lingual

Booking Manager

Best of Hawaii

Jan 2016 - Dec 2018 (2 years 11 months)

Booked over $50K in vacation packages, managed inbound/outbound communications, and resolved client issues to ensure satisfaction.

Booking Customer Service Sales Communication Skills

Customer & Sales Agent

Conifer Health Solutions

Jan 2013 - Dec 2015 (2 years 11 months)

Handled inbound and outbound customer service and sales for health insurance and medical billing.

Customer Service Sales Health Insurance Medical Billing

Assistant Guest Relations

Royal Caribbean Cruise Line

Jan 1996 - Dec 2003 (7 years 11 months)

Responded to diverse international guest inquiries with professionalism and empathy, and took ownership of complaints through to resolution.

Customer Service Communication Skills Problem Solving Multilingual

Booking & Flight Dispatcher

La Costeña S.A.

Jan 1994 - Dec 1996 (2 years 11 months)

Made reservations, booked flights, dispatched passengers, maintained records, and generated financial reports.

Reservations Dispatching Record keeping Financial Reporting

B2B Outbound Sales Representative

PropIQ

Conducted high-volume outbound cold calls to real estate professionals, introduced predictive lead-generation platform, qualified prospects, handled objections, and maintained CRM records.

Cold Calling Lead Generation CRM Salesforce Objection Handling B2B Sales