Open to opportunities

Rommel Torres

@rommeltorres

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Bilingual operations manager delivering efficient guest services and administrative support.

Nicaragua

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What I'm looking for

I seek a role where I can apply operational and administrative skills in a collaborative, customer-focused environment that values process improvement and professional growth.

I am a resourceful, detail-oriented operations manager and virtual assistant with extensive hospitality and retail experience, fluent in English and Spanish. I consistently streamline operations, manage schedules, and resolve guest or customer concerns to ensure excellent service delivery.

My background includes hotel management, shift management at a major quick-service restaurant, and sales/support roles where I built client relationships, managed inventory, and recovered past-due funds. I leverage property management and booking platforms, strong organizational skills, and a problem-solving mindset to improve processes and team performance.

I thrive in collaborative environments, hold teams accountable to company standards, and seek to apply my administrative and operational expertise to support professionals and organizations in achieving their goals.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Sophie House

Apr 2010 - Present (15 years 6 months)

Oversee daily operations across housekeeping, maintenance and booking platforms to ensure seamless guest experiences; handle guest complaints and special requests and optimize reservation workflows.

Property Management Systems Reserving Housekeeping Coordination Scheduling Customer Service

Shift Manager

Chick-fil-A

Jul 2023 - Apr 2025 (1 year 9 months)

Led shift operations to ensure achievement of company standards and customer satisfaction, held team members accountable to policies and collaborated with management on performance issues.

Team Leadership Customer Service Operations Management Performance Coaching Communication Problem Solving

Sales Agent

DIGESA

Nov 2021 - Feb 2023 (1 year 3 months)

Provided customer service and technical support, distributed SIM cards and minutes, managed inventory and promotional materials, and recovered past-due funds to support revenue growth.

Sales Customer Support Inventory Management Collections Client Relationship Management Technical Support Spanish

Sales Attendant

Jurield’s Electronics

Jan 2020 - Jul 2020 (6 months)

Assisted customers with product selection, managed payments and inventory control, maintained store organization, and developed customer loyalty through responsive service.

Retail Sales Customer Service Inventory Control Product Knowledge Problem Solving Teamwork