Open to opportunities

Rommel Torres

@rommeltorres

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Bilingual operations manager delivering efficient guest services and administrative support.

Nicaragua

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What I'm looking for

I seek a role where I can apply operational and administrative skills in a collaborative, customer-focused environment that values process improvement and professional growth.

I am a resourceful, detail-oriented operations manager and virtual assistant with extensive hospitality and retail experience, fluent in English and Spanish. I consistently streamline operations, manage schedules, and resolve guest or customer concerns to ensure excellent service delivery.

My background includes hotel management, shift management at a major quick-service restaurant, and sales/support roles where I built client relationships, managed inventory, and recovered past-due funds. I leverage property management and booking platforms, strong organizational skills, and a problem-solving mindset to improve processes and team performance.

I thrive in collaborative environments, hold teams accountable to company standards, and seek to apply my administrative and operational expertise to support professionals and organizations in achieving their goals.