Open to opportunities

Kate Chamorro

@katechamorro

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Experienced business economist skilled in administration, CRM, scheduling, and customer-focused operations.

Nicaragua

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What I'm looking for

I seek a remote role focused on administration, CRM, and client-facing operations where I can optimize workflows, improve satisfaction, and grow professionally.

I am a results-driven Business Economist with over fourteen years of experience across hospitality, healthcare, and technology industries, specializing in customer service, operations, and administrative support.

I excel at appointment scheduling, CRM management, invoicing, and remote administration, having improved operational efficiency and client satisfaction in multiple roles.

My background includes technical support for Microsoft 365, research and data validation, hotel and restaurant management, and social media management, with demonstrated achievements in reducing no-shows, improving data accuracy, and increasing sales.

I bring a proactive, detail-oriented approach, strong communication skills in Spanish and English, and a commitment to optimizing workflows and building lasting client relationships.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant & SMM

Current

U.S. Lawn Care Company

Mar 2025 - Present (10 months)

Manage daily administrative operations, scheduling, invoicing, CRM updates, and customer support while running social media content and engagement to strengthen online presence and operational efficiency.

Remote Administration Scheduling CRM Invoicing Customer Support Social Media Management Content Creation Reporting

Current

Virtual Assistant

Current

University Gastroenterology

Sep 2022 - Present (3 years 4 months)

Managed appointment scheduling and CRM records, handled inbound/outbound communications and billing, and optimized workflows to reduce scheduling conflicts and improve client retention.

Scheduling CRM Management Client Communication Billing Workflow Optimization Data Entry

Technical Support Representative

Concentrix

Sep 2019 - Sep 2022 (3 years)

Provided remote technical support for Microsoft 365 (Exchange, Azure AD), resolved customer issues via phone/email/chat, documented solutions in CRM, and trained users to increase platform adoption.

Exchange Azure AD Technical Support CRM Customer Service Troubleshooting Documentation

Researcher

SPI Global

Jun 2017 - Sep 2019 (2 years 3 months)

Conducted comprehensive research, validated sources, managed databases, and synthesized findings into reports and presentations to improve decision-making and data accuracy.

Data Analysis Report Writing Database Management Competitive Research Presentation

Food and Beverage Supervisor

Selina Hotel

Apr 2015 - Apr 2017 (2 years)

Led and trained F&B staff, managed inventory and cost controls, planned events that increased revenue, and ensured compliance with food safety and service standards.

Team Leadership Inventory Management Event Planning Customer Service Cost Control Staff Training Food Safety Conflict Resolution

Hotel Manager

Barrio Cafe Hotel

Jan 2012 - Mar 2015 (3 years 2 months)

Oversaw hotel operations including front desk and housekeeping, developed marketing strategies to increase occupancy, managed budgets, and supervised recruitment and staff training.

Hotel Operations Marketing Strategy Financial Management Staff Development Revenue Growth

Business Executive (Intern)

Lafise Bank

Jan 2011 - Dec 2012 (1 year 11 months)

Assisted in client relationship management and sales strategy development, supported contract negotiations, and contributed to business development efforts to improve profitability.

Business Development Client Relationship Management Sales Strategy Market Analysis Negotiation