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Nereah Kipruto

@nereahkipruto

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Versatile Virtual Assistant skilled in healthcare admin, customer service, and remote technical support.

Kenya

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What I'm looking for

I seek a remote or hybrid role where I can support healthcare or customer-facing operations, contribute to process improvements, and grow professionally in a collaborative, learning-focused environment.

I am a highly adaptable and self-motivated Virtual Assistant with strong communication, organizational, and technical skills, experienced across healthcare administration, call center operations, and debt collection. I consistently ensure accuracy, confidentiality, and quality service while working independently or within teams.

My professional background includes managing telehealth appointment scheduling, maintaining EHRs with HIPAA compliance, medical transcription, claims assistance, and troubleshooting virtual consultation setups. I have also handled high-volume inbound/outbound calls, technical support, billing inquiries, and negotiated repayment plans as a debt collector.

I hold a Bachelor of Library and Information Science from Kenyatta University and certifications in Virtual Assistance and Computer Proficiency. I thrive in dynamic environments, prioritize client satisfaction, and seek roles that foster continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

Telehealth Virtual Assistant

MetroCare Healthcare Clinic

Aug 2024 - Jan 2025 (5 months)

Managed appointment scheduling and virtual consultations, maintained EHRs with HIPAA-compliant processes, and resolved patient inquiries to ensure seamless telehealth experiences.

EHR Medical Transcription HIPAA Scheduling Medical Billing

Debt Collector

Acorns Investment

Aug 2023 - Jul 2024 (11 months)

Contacted clients to arrange payments, negotiated repayment plans, and maintained accurate records to reduce defaults while ensuring regulatory compliance.

Debt Collection Negotiation Records Management & Compliance Payment Processing Account Reconciliation CRM

Call Center Agent

iSON Xperiences

Oct 2022 - Jul 2023 (9 months)

Handled high-volume inbound/outbound calls, provided technical support and billing assistance, and met performance targets for issue resolution and customer satisfaction.

Technical Support Customer Service Billing Support CRM Troubleshooting Data Entry Performance Metrics

Library Assistant

Kenyatta University Post Modern Library

Jun 2021 - Sep 2021 (3 months)

Assisted with cataloging, shelving, and data entry, guided users on research resources, and provided technical support for digital databases during a university attachment.

Data Entry User Support Digital Resources event support Information Retrieval Record keeping

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Library and Information Science, Library and Information Science

2017 - 2021

Activities and societies: Library attachment at Kenyatta University Post Modern Library; assisted in cataloging, shelving, user support, and event organization.

Completed a Bachelor of Library and Information Science with practical experience in cataloging, digital resources, and library services.