LMloyce mefeen mburu
@loycemefeenmburu
Medical virtual assistant skilled in EMR support, documentation, and telehealth.
KenyaWhat I'm looking for
I am a Health Information Support Specialist and aspiring Medical Virtual Assistant with hands-on experience supporting hospital information systems and managing patient data in busy clinical environments.
I have supported implementation and training of HMIS/EMR modules at facilities including a level 6, 650-bed referral hospital and provided on-site and phone-based technical support to users, escalating complex issues to L2 when needed.
My strengths include EMR navigation, module testing, SOP development, telehealth support, and clear patient-facing communication; I have experience across clinical modules such as registration, pharmacy, oncology, dialysis, billing, and operation theater.
I hold certifications including CompTIA A+ Core 1 and hospital-based HMIS training, and I am passionate about delivering accurate, confidential, and efficient virtual healthcare support to improve clinical workflows and patient experience.
Experience
Work history, roles, and key accomplishments
HIMS Hospital Support
Kenyatta University Teaching, Research & Referral Hospital
Aug 2022 - Present (3 years 4 months)
Supported HMIS for a 650-bed level 6 hospital by developing SOPs, training staff, testing modules, escalating bugs to L2 support, and providing phone-based user support to improve system reliability and adoption.
Implementation Support
AceeHealth Company
Jul 2020 - Jun 2021 (11 months)
Provided on-site HMIS implementation and user support including training, technical troubleshooting, managing change requests, and liaising with ICT teams to ensure successful system deployment.
Library & Records Assistant
Kenya National Library Services
Jun 2019 - Jan 2020 (7 months)
Managed catalogues, inventories and records while assisting diverse clients and supporting daily administrative operations to maintain organized information services.
Career Consultant & Writer
E-How UK
Jan 2017 - Dec 2018 (1 year 11 months)
Collaborated with job seekers to produce professional CVs and authored career-related articles across multiple domains to support career development and employer communications.
Education
Degrees, certifications, and relevant coursework
ZUZetech University
Diploma in International Relations & Diplomacy, International Relations & Diplomacy
2018 - 2019
Completed a Diploma in International Relations & Diplomacy at Zetech University from 2018 to 2019.
ZUZetech University
Certificate in Development Studies, Development Studies
2016 - 2017
Completed a Certificate in Development Studies at Zetech University from 2016 to 2017.
ZUZetech University
Certificate in Community Development, Community Development
2016 - 2017
Completed a Certificate in Community Development at Zetech University from 2016 to 2017.
Gatugi Girls Secondary School
High School Diploma, Secondary Education
2009 - 2012
Completed secondary education at Gatugi Girls Secondary School from 2009 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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