Neo Lehlohonolo Lebotsa

At Integra Scripts, I lead remote US healthcare operations supporting hundreds of long-term care facilities. I build the processes, teams, and service standards that keep administrative delivery accurate and responsive.

I increased team performance from 60% to 80%, scaled an administrative team from 3 to 7 employees, and helped onboard more than 155 facilities. My structured follow-up process contributed to a 95% case resolution rate, and I earned the 2024 Mountain Mover Award for leading the organisation's highest-performing team.

I use operational data, SOPs, quality assurance, workforce planning, and performance management to improve consistency and reduce downtime. By implementing Hathr.ai, I reduced invoice processing from up to two weeks to minutes, while role-specific onboarding shortened employee ramp-up to 2–3 days.

Earlier at Integra Scripts, I managed billing administration, invoices, census data, prior authorisations, and patient-record audits across 100+ clients and skilled nursing facilities. I also strengthened medication quality controls that contributed to more than $10 million in client cost savings.