Open to opportunities

Ellenice November

@ellenicenovember

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Senior healthcare operations leader specializing in specialty mental health.

South Africa

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What I'm looking for

I seek a senior operations role in specialty mental health where I can scale programs, improve outcomes, lead cross-functional teams, and drive compliance and cost-efficiency.

I am a senior healthcare operations and clinical leader with 15+ years of experience scaling high-acuity specialty mental health programs, driving operational efficiency, and ensuring regulatory compliance. I have led cross-functional initiatives, delivered measurable cost containment and quality improvements, and supported multidisciplinary teams across hospital and community settings.

My background includes program performance analysis, change management, staff enablement, and presenting operational insights to senior leadership. I combine clinical experience as a specialty mental health nurse with strong analytical, project management, and stakeholder engagement skills to optimize service delivery in complex healthcare environments.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Alexandra Hospital & Valkenberg Hospital

Oct 2020 - Present (5 years 3 months)

Lead and scale high-acuity psychiatric specialty care operations across acute units, improving staffing models, process efficiency, and regulatory compliance while delivering monthly performance reporting and cost containment.

Healthcare Operations Psychiatric Care Process Improvement Data Analysis Change Management

Professional Nurse - Specialty

Various Hospitals & Community Mental Health Clinics

Jan 2006 - Oct 2020 (14 years 9 months)

Delivered patient-centered specialty mental health care across hospital and community settings, coordinated multidisciplinary care, supported program implementation and compliance, and contributed to clinical data reporting and staff onboarding.