Jimmy Torres
@jimmytorres
I help customers adopt systems, resolve technical issues, and build capable support teams.
HondurasWhat I'm looking for
I'm currently supporting customers at CompSci as an L1 and L2 Technical Support Engineer, onboarding specialist, and team lead. I help users navigate systems, resolve technical issues, and receive clear guidance.
Previously, I worked as a Technical Support Engineer at MODX and a Customer Success Manager at Develapp. My experience combines customer success, technical support, onboarding, and relationship building.
I've also led training, quality, and operations work across ITEL, Alorica, Zero Variance, and Collective Solutions. I supported ramp-ups in the Dominican Republic, Jamaica, and Guyana, and completed web development coursework while continuing to build my technical skills.
Experience
Work history, roles, and key accomplishments
L1 and L2 Technical Support Engineer
CompSci
Sep 2024 - Present (2 years)
Provided technical support and onboarding services, and led a team as an onboarding specialist and team lead.
Technical Support Engineer
MODX
Dec 2022 - Sep 2024 (1 year 9 months)
Provided technical support to customers, resolving technical issues and ensuring customer satisfaction.
Senior Trainer
ITEL
Oct 2021 - Jul 2022 (9 months)
Delivered training programs and supported the ramp-up of new sites in Jamaica and Guyana.
Customer Success Manager
Develapp
Jul 2020 - Oct 2021 (1 year 3 months)
Managed customer success, helping customers navigate systems and building positive relationships.
Customer Service Representative
Alorica HON
Oct 2019 - Jul 2020 (9 months)
Provided customer service support, resolving customer inquiries and issues.
Training Lead
Zero Variance HON
Mar 2018 - Aug 2019 (1 year 5 months)
Led training initiatives and seasonal recruiting efforts.
Tech Support Rep
Alorica Honduras
Jan 2016 - Mar 2018 (2 years 2 months)
Provided technical support and later served as trainer and training supervisor.
Customer Service Rep
Collective Solutions
Feb 2012 - Dec 2015 (3 years 10 months)
Handled customer service, quality assurance, team management, and learning and development duties.
Education
Degrees, certifications, and relevant coursework
The Complete JavaScript Course
The Complete JavaScript Course, JavaScript
Currently enrolled in an online JavaScript course.
Centro de Educación Básica Republica Honduras
Elementary School, General Studies
Completed elementary school education.
Instituto Innovación Tercer Milenio
High School Diploma, General Studies
Earned a high school diploma in 2011.
The Complete Web Developer Course 3.0
The Complete Web Developer Course 3.0, Web Development
Completed an online web development course.
UTH
Full-Stack Developer basic course, Full-Stack Development
Completed a basic full-stack developer course.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Salary expectations
Job categories
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