Open to opportunities

Nekpen Egbon

@nekpenegbon

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Dedicated customer service professional with analytical skills and data analysis expertise.

Nigeria

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What I'm looking for

Seeking a customer-focused role where I can apply my analytical and communication skills to enhance customer satisfaction and service quality.

I am a dedicated and certified customer service professional with a Bachelor's degree in Botany, seeking to leverage my strong communication, analytical skills, and recent data analysis training in Excel, Power BI, SQL, and Tableau to excel in a customer service representative position.

With over a decade of experience in customer service, I have honed my skills in technical tools such as SQL, Excel, Power BI, and Tableau, as well as CRM platforms and Microsoft Office Suite. My expertise extends to data-driven decision-making, conflict resolution, and team collaboration.

I hold certifications as a Certified Customer Service Professional (CCSP), Certified Telesales Professional (CTP), Microsoft Certified Professional (MCP), and Microsoft Database Administrator (MDBA). My educational background includes a B.Sc. in Botany from Ambrose Alli University, Ekpoma.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

MONACO VENTURES LTD

Jun 2018 - Jan 2023 (4 years 7 months)

Led and motivated the customer service team to achieve high satisfaction goals. Efficiently resolved customer issues with a focus on detail and accuracy in data input. Developed and implemented customer satisfaction goals, consistently achieving them.

Data Entry Customer Feedback Analysis Team Leadership Problem Solving Conflict Resolution Analytical Thinking Microsoft Office Suite SQL Power BI

Customer Service Officer

LAURNEK CLEANING SERVICES

Mar 2013 - Dec 2017 (4 years 9 months)

Managed customer inquiries and provided tailored solutions, ensuring high retention rates. Processed product sales and meticulously documented transactions, maintaining accurate records.

Data Analysis Customer Retention Communication Skills Documentation Problem Solving Team Collaboration Microsoft Office Suite Google Workspace

Registration Executive

CITY RECRUITMENT SERVICES LTD

Apr 2011 - Nov 2011 (7 months)

Registered new and existing subscribers, ensuring compliance and accuracy in documentation. Educated subscribers on the registration process, providing ongoing support and assistance.

Customer Support Communication Skills Problem Solving Microsoft Office Suite Data Entry Customer Service