I am a dedicated customer service professional with a proven track record of exceeding performance targets. Throughout my career, I have developed strong problem-solving skills, effective communication abilities, and the ability to build and maintain strong customer relationships. I am proficient in MS Office Suite, Oracle SQL, Toad, and various data analysis tools.
In my current role as a Customer Service Partner at Unified Payments Services Limited, I manage incoming calls, build relationships with customers, meet sales targets, and resolve complaints. Previously, as a Customer Experience Expert at United Bank for Africa, I successfully resolved complaints, made outbound calls, and conducted social media trend analysis. As a Client Service Lead at Yoke Group Limited, I led a team, developed policies, analyzed metrics, and ensured a seamless customer experience.
I have a strong educational background, currently pursuing a BSc. in Business Administration at Best Tower University. I also hold a diploma in Public Administration from Kwara State Polytechnic, Ilorin. Additionally, I have completed professional training in Civility and Anger Management, Soft Skills, Data Analytics & Visualization (Tableau, Power BI), ISO 31000 Certified Risk Management, Business Writing Mastery, and Excellence in Customer Service Training.
