At Altron (Massmart), I provided first-line support during a migration project, helping move users between domains and perform data backups. I also assisted with software and application installations, including SAP and Enterprise Planning.
At Logicalis (Harmony Gold Mine), I worked on enterprise Windows 11 upgrade projects, troubleshooting compatibility issues and developing scripts and tools to streamline upgrades. I also supported zero-touch deployments and post-upgrade audits.
At Kulweb Technologies, I administered Microsoft 365 and Azure services, maintained Active Directory, and monitored network performance. I also managed backup solutions and configured email security protocols including DKIM and DMARC.
Earlier, at Matupunuka ICT Mthatha High Court, I provided first- and second-line support, managed incidents under the ITIL framework, and supported court systems including BAS, JYP, and PERSAL. My experience also includes remote helpdesk support at Oryx Systems and ICT support at Mzansi Online Libraries (DSRAC).
