Abdul-Bassier Bassier
@abdul-bassierbassier
Computer engineer and IT support professional, specialized in Microsoft 365 security, hardware installs, and onsite-to-remote deployments.
South AfricaWhat I'm looking for
I’m a Computer Engineer with 8 years’ experience supporting onsite and remote clients, troubleshooting hardware and software, and keeping critical systems running. I’ve worked as first-line support through ticketed helpdesk requests and onsite installations with multiple outsource clients.
From 2017–2022, I handled installation and configuration of hardware and peripherals, including printers, scanners, terminal clients, IP phones, and biometric/card readers. I also reset passwords, unlocked accounts, created user accounts and mailboxes, managed access, and supported backup checks using Evault and Cibecs.
In 2022–2025, I expanded into Microsoft 365 and security operations for multiple clients via remote work. I supported Microsoft Entra ID and Intune configurations, configured Microsoft CIS policies and recommendations, and helped mitigate threats using Microsoft Defender XDR, Defender for Endpoint, Defender for Cloud, Copilot for Security, and Purview.
I’m also hands-on with Microsoft Sentinel, including Kusto Query Language (KQL) queries, connecting logs, creating detections, investigating incidents, and performing threat hunting. I bring a fast-learning, adaptable approach, strong hardware fundamentals, and a customer-focused mindset grounded in clear training (including SACS) and dependable delivery.
Experience
Work history, roles, and key accomplishments
M365 & Security Support
Urbannerd Consulting
Jan 2022 - Jan 2025 (3 years)
Provided remote systems support across multiple clients using Microsoft 365 security and identity tools, including Entra ID, Defender, Purview, OneDrive, and Intune. Configured security-related policies and assisted with Microsoft Sentinel setups, detections, and investigations using KQL.
Systems Support - Kronos
Altron
Jan 2019 - Jan 2022 (3 years)
Performed desktop and systems support for outsource clients, including installation, configuration, and troubleshooting of Microsoft Office applications. Supported Saflec/KRONOS environments by installing required hardware, wiring components, and assisting with SACS system training and user issues.
First Line Support
Altron
Jan 2017 - Jan 2019 (2 years)
Provided first-line onsite support by assisting with hardware and peripheral installation, user account access, and ticket resolution for multiple client sites. Installed and configured peripherals (printers, scanners, monitors, terminal clients), validated backups (eVault/Cibecs), and troubleshot software and hardware issues including PM Systems, Sage, and Office.
System Support Intern
Bytes People Solution
Jan 2017 - Jan 2018 (1 year)
Completed an internship in system support (NQF level 5) focused on end-user computing and practical support outcomes. Built foundational experience in supporting systems aligned to the National Certificate System Support program.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft Sentinel Ninja, Microsoft Sentinel
2025 - 2025
Completed Microsoft Sentinel Ninja training.
Microsoft
Microsoft Defender XDR Ninja, Microsoft Defender XDR
2025 - 2025
Completed Microsoft Defender XDR Ninja training at Fundamentals, Intermediate, and Expert levels.
Microsoft
Microsoft SC-200, Security Operations
2024 - 2024
Earned Microsoft SC-200. Covered threat mitigation with Microsoft Defender XDR, Copilot for Security, Purview, Defender for Endpoint, and Defender for Cloud, and implemented Microsoft Sentinel (KQL queries, environment/log connections, detections, investigations, and threat hunting).
Microsoft
Microsoft 365 Certified: Fundamentals, Microsoft 365
2023 - 2023
Earned Microsoft 365 Certified: Fundamentals.
Microsoft
Microsoft Surface Install/Setup and Support, Microsoft Surface
2022 - 2022
Completed training for Microsoft Surface install/setup and support.
Saflec
Certificate for Saflec Systems Accredited Installer/Distributor, Saflec Systems Installation
2020 - 2020
Earned a Saflec Systems Accredited Installer/Distributor certificate, covering hardware and software levels 1 and 2.
Bytes People Solutions
National Certificate (System Support), System Support
2017 - 2018
Completed an internship in National Certificate System Support (NQF level 5 exit level outcomes).
UNISA
BTech (Bachelor of Technology), Economics
2009 - 2012
Studied towards a BTech (Bachelor of Technology) including Economics 101 and practical end user computing, along with business and economic management modules.
Edexcel
GCE A-Level (Level 2), Computing
2007 - 2007
Completed GCE A-Level (Level 2) studies in Computing, Accounting, and Business Studies.
Edexcel
GCE A-Level (Level 1), Computing
2006 - 2006
Completed GCE A-Level (Level 1) studies in Computing, Accounting, and Business Studies.
University of Cambridge
IGCSE (International General Certificate of Secondary Education), Computer Studies
2004 - 2005
Completed the IGCSE program with subjects including Computer Studies, Accounting, Business Studies, Physics, and English.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
Interested in hiring Abdul-Bassier?
You can contact Abdul-Bassier and 90k+ other talented remote workers on Himalayas.
Message Abdul-BassierFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
