Nejahrie Baptiste

I am a dedicated healthcare support professional with over three years of experience in medical data handling, patient interaction, and records management. My expertise lies in processing confidential health information and utilizing electronic systems to support clinical compliance procedures. I thrive in fast-paced environments, where my attention to detail and commitment to professionalism ensure high-quality patient service.

In my current role as a Customer Service Representative at Alorica, I manage high-volume calls related to pharmacy benefits, insurance verification, and patient education. I excel at resolving complex issues while adhering to HIPAA and privacy protocols. My previous experience as a Phlebotomist and Donor Technician has further honed my skills in maintaining accurate medical records and ensuring compliance with safety and regulatory standards.

I am seeking a Health Information Specialist role where I can leverage my administrative precision and healthcare knowledge to support medical record integrity and enhance patient care. My strong communication skills and ability to navigate multiple systems make me an asset in any healthcare setting.