Neha Srivastava

With over four years of experience in payment processing and client grievance handling, I have developed a strong foundation in client service, banking, and insurance operations. My role as a Subject Matter Expert at Sunlife (I) Pvt. Ltd in Gurgaon has allowed me to lead teams effectively and drive successful process operations. I take pride in my ability to develop procedures and set service standards that enhance business excellence.

During my tenure, I streamlined insurance claims processing, ensuring compliance with SOPs and elevating customer satisfaction levels. My advanced problem-solving skills have enabled me to address customer issues promptly, while my strategic oversight in MIS operations has guaranteed accurate data collection for informed decision-making. I am passionate about process optimization and have successfully implemented tech innovations that boost operational efficiency.