Divya K Shetty

I am an operations and client relationship professional with 8+ years of experience in banking and insurance. My expertise includes operations coordination, customer service, policy administration, compliance support, MIS reporting, process management, and stakeholder coordination.

In my recent role, I managed partner relationships, supported policy issuance and renewals, coordinated claims and compliance documentation, and delivered product and process training. I worked closely with internal teams, brokers, and clients to ensure smooth service delivery and high customer satisfaction.

Previously, I handled backend operations, administrative support, onboarding coordination, workflow management, reporting, and escalation handling at ICICI Bank. I am seeking opportunities in operations, administration, coordination, backend support, customer service, and process management roles.