Open to opportunities

Kavita Narwal

@kavitanarwal

Message

Result-driven operations professional with 10+ years in banking, healthcare claims, and customer support.

India

Message

What I'm looking for

I am seeking a role where I can leverage my 10+ years in banking and healthcare operations to drive accuracy, reduce escalations, and improve processes within a collaborative, client-focused team.

I am a results-driven professional with over 10 years of experience in multinational organizations, specializing in banking operations, healthcare services, customer support, and claims processing.

I have hands-on experience handling live financial transactions, insurance claim processing, billing support, and compliance documentation while working on CRM platforms, EMR systems, clearing house portals, and Microsoft Office tools.

I consistently exceeded SLA targets, resolved escalations and disputes within timelines, and improved reporting and tracking accuracy using MS Excel and Outlook, earning Quarterly Best Performer and Bronze awards.

I bring strong communication skills, documentation accuracy, team collaboration and training experience, and a commitment to delivering high client satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Senior Analyst

R1 RCM

Jul 2017 - Jun 2025 (7 years 11 months)

Delivered customer support and claims/billing processing for international healthcare clients, resolving disputes and escalations within SLA and improving reporting accuracy using Excel and Outlook.

Billing Support CRM EMR Microsoft Excel Escalation Management & Compliance Reporting

Process Associate

Genpact

Jul 2014 - Jun 2017 (2 years 11 months)

Supported Toronto Dominion banking operations across five domains, handled live transactions with 100% accuracy in Customer Initiated Queries, and drove process improvements while exceeding SLA targets.

Banking Operations Live Transaction Handling Exception Management Documentation Customer Service & Compliance