Neha Sharma
@nehasharma18
Salesforce Business Analyst | RevOps & AI Automation | 6x Certified | Ex-GitLab
IndiaWhat I'm looking for
I'm a Salesforce Business Analyst and Administrator with 4.5+ years supporting enterprise GTM systems at GitLab, a publicly listed SaaS company. I work across Sales Cloud, CPQ, and multi-tool GTM stacks — including Gong, Outreach, Rally, and Marketo — translating messy business requirements into clean Salesforce solutions.
Most recently I identified a critical incentive automation gap that was silently miscalculating commissions — preventing $1.6M in over-crediting and closing ~$500K in monthly revenue leakage. I hold 6 Salesforce certifications including Agentforce Specialist, CPQ Specialist, and Sales Cloud Consultant.
I'm focused on roles where Salesforce is the backbone of a GTM or RevOps function — especially teams exploring AI-assisted automation and smarter CRM workflows.
Experience
Work history, roles, and key accomplishments
Owned end-to-end Salesforce release management, including weekly production deployments, emergency releases, and go/no-go validation to ensure stable, compliant releases. Built Gearset-based CI/CD for more consistent, auditable deployments and prevented $1.6M+ in over-crediting and ~$500K monthly commission leakage through CPQ-related incident resolution.
Salesforce Admin | CPQ Billing QA
GyanSys Infotech
Aug 2021 - Nov 2023 (2 years 3 months)
Supported Sales Cloud and CPQ enhancements by gathering requirements, performing impact analysis, and delivering declarative configuration aligned to business objectives. Configured Flows, validation rules, approvals, sharing rules, and built dashboards and managed data migrations to enable Quote-to-Cash (Q2C) execution.
Education
Degrees, certifications, and relevant coursework
Techno India University
Bachelor of Technology, Computer Science and Engineering
Earned a Bachelor of Technology in Computer Science and Engineering from Techno India University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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