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Neha SharmaNS
Open to opportunities

Neha Sharma

@nehasharma18

Salesforce Business Analyst | RevOps & AI Automation | 6x Certified | Ex-GitLab

India
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What I'm looking for

I’m looking to own Salesforce release management and secure GTM automation—partnering with Dev, QA, and business to improve CI/CD with Gearset, strengthen SOX-compliant change control, and deliver reliable, audit-ready deployments in a collaborative team.

I'm a Salesforce Business Analyst and Administrator with 4.5+ years supporting enterprise GTM systems at GitLab, a publicly listed SaaS company. I work across Sales Cloud, CPQ, and multi-tool GTM stacks — including Gong, Outreach, Rally, and Marketo — translating messy business requirements into clean Salesforce solutions.

Most recently I identified a critical incentive automation gap that was silently miscalculating commissions — preventing $1.6M in over-crediting and closing ~$500K in monthly revenue leakage. I hold 6 Salesforce certifications including Agentforce Specialist, CPQ Specialist, and Sales Cloud Consultant.

I'm focused on roles where Salesforce is the backbone of a GTM or RevOps function — especially teams exploring AI-assisted automation and smarter CRM workflows.

Experience

Work history, roles, and key accomplishments

GitLab logoGI
Current

Salesforce Admin & Release Eng

Dec 2023 - Present (2 years 6 months)

Owned end-to-end Salesforce release management, including weekly production deployments, emergency releases, and go/no-go validation to ensure stable, compliant releases. Built Gearset-based CI/CD for more consistent, auditable deployments and prevented $1.6M+ in over-crediting and ~$500K monthly commission leakage through CPQ-related incident resolution.

GI

Salesforce Admin | CPQ Billing QA

GyanSys Infotech

Aug 2021 - Nov 2023 (2 years 3 months)

Supported Sales Cloud and CPQ enhancements by gathering requirements, performing impact analysis, and delivering declarative configuration aligned to business objectives. Configured Flows, validation rules, approvals, sharing rules, and built dashboards and managed data migrations to enable Quote-to-Cash (Q2C) execution.

Education

Degrees, certifications, and relevant coursework

Techno India University logoTU

Techno India University

Bachelor of Technology, Computer Science and Engineering

Earned a Bachelor of Technology in Computer Science and Engineering from Techno India University.

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