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Richa Mishra

@richamishra1

Message

I lead Salesforce releases, CI/CD transformation, and enterprise CRM delivery.

India

Message

What I'm looking for

I'm seeking an opportunity to lead end-to-end Salesforce release management, program delivery, and enterprise CRM transformation across complex multi-org environments.

At Dynatrace, I lead Salesforce release cycles across multiple business units, managing CI/CD pipelines with Copado and Flosum, Git-based governance, rollback mechanisms, and SOX-compliant release readiness.

I've improved deployment success rates by 60%, reduced sandbox refresh-related downtime by 90%, cut post-release defects by 80%, and shortened release cycles by 70% through automated pipelines, environment strategy, and continuous improvement.

My background spans Salesforce delivery, business analysis, and administration for enterprise and government clients. I translate requirements into scalable Salesforce solutions, coordinate UAT and Agile delivery, and build alignment across architects, developers, QA, and business stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Delivery & Release Manager

Current

Dynatrace

Nov 2021 - Present (4 years 10 months)

Led end-to-end Salesforce release cycles across multiple business units, managed CI/CD pipelines using Copado, DevOps, and Flosum, and implemented Git branching strategies and rollback mechanisms. Oversaw sandbox refresh cycles, data masking, and SOX-compliant governance, and designed reusable data seeding templates.

Salesforce Copado Flosum CI CD Git Bitbucket Release Management Environment Management SOX Compliance Data Masking Sandbox Management

Salesforce Delivery & Release Manager

Dynatrace

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered scalable Salesforce solutions for enterprise and government clients, managed release cycles and deployments, and conducted requirement analysis with development teams.

Salesforce Release Management Deployment Requirements Analysis Collaboration

Salesforce Business Analyst / Development

ADS

Jan 2019 - Dec 2020 (1 year 11 months)

Conducted requirement gathering and JAD sessions, designed business process flows, coordinated test planning and UAT cycles, and managed sprints and change requests using JIRA. Supported project delivery for NJCCIC.

Requirements Gathering Process Design UAT Test Planning Jira Agile Change Management

Salesforce Administrator

Codman Square NDC

Jan 2016 - Dec 2018 (2 years 11 months)

Developed custom objects, workflows, and security configurations, supported Visualforce/Apex development and SOQL/SOSL queries, and managed monthly releases and QA defect resolution.