At Dell, I led end-to-end manual and functional QA testing for Salesforce Sales Cloud and Service Cloud implementations, helping align business workflows with system behavior.
I designed and executed regression, integration, and system test cases across Agile sprint cycles, reducing production defects by 30% and supporting a 98% on-time release delivery rate.
I also worked with Salesforce developers on root-cause analysis and defect resolution using Jira, and validated Salesforce configurations including objects, validation rules, workflows, and security profiles.
Earlier at Dell, I managed Salesforce user lifecycles and access controls. At Accenture, I supported business operations by optimizing cross-functional processes and building dashboards and reports.
