Nazreen Shaik

I’m a Salesforce Certified Administrator with 3+ years of experience delivering end-to-end Salesforce administration and production support in enterprise environments. I focus on secure CRM operations, scalable business solutions, and continuous improvement across Salesforce integrations and automation.

In my Salesforce Administration work, I’ve managed users, roles, profiles, and permission sets, and maintained a strong security model. I’ve built and supported reports and dashboards, and implemented business logic using workflow rules and validation rules to keep data accurate and processes efficient.

I also handle release coordination and operational stability. I provide L1/L2 production support by resolving incidents and service requests within SLA using ITSM tools, and I support release deployments across Sandbox and Production with validation and post-release checks.

As an SFCC Release Manager, I manage end-to-end release activities such as data and code replication and site replication across Dev, Staging, and Production. I coordinate with development and QA teams to minimize downtime, support Business Manager activities (catalog, price book, content library, and site preference updates), and ensure release documentation, incident handling, and environment stability.