Samriddhi User

I’m a customer support professional with experience handling email and chat based queries in fast paced environments. At noon.com, I manage high volumes of customer interactions, delivering timely, accurate, customer focused responses.

I handle end to end resolution of queries related to orders, refunds, payments, and account issues, while keeping customer satisfaction high. For complex or sensitive cases like fraud related concerns, payment disputes, and policy violation, I escalate with proper documentation and ensure strict adherence to SOPs and quality standards.

I consistently meet performance metrics such as response time, resolution time, and quality scores. I work confidently with CRM systems (Zendesk, Zoho), communicate clearly in written and verbal formats, and use MS Excel basics (filters, sorting, reporting) to support accurate, confidential outcomes—while quickly adapting to process updates and new tools.