Ndungu Maina
@ndungumaina
I support operations through accurate documentation, customer communication, safety monitoring, and timely follow-ups.
KenyaWhat I'm looking for
At BAT, I supported high-volume customer communications, maintained accurate records and reports, and coordinated follow-ups between customers and internal teams from 2020 to 2025.
I'm currently volunteering with TakeTripsMES (TTMES), supporting HR and executive-assistant activities including documentation, correspondence, coordination, and careful review of information. I bring a methodical, procedure-focused approach to confidential records, data entry, issue escalation, and remote collaboration.
Experience
Work history, roles, and key accomplishments
Administrative Assistant / Customer Service
BAT
Jan 2020 - Dec 2025 (5 years 11 months)
Managed high-volume customer communications, maintained accurate records, and coordinated follow-ups between customers and internal teams. Performed detailed data entry and prioritized tasks based on urgency.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Diploma, Communication and Media Studies
Pursued a Diploma in Communication and Media Studies, gaining skills in communication strategies and media production.
Kenya Utalii College
Certificate, Culinary Arts
Completed a Certificate in Kitchen Operation Techniques, focusing on culinary skills and kitchen management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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