Open to opportunities

Jillian Mungadzi

@jillianmungadzi

Customer service & admin professional skilled in communication, scheduling & remote support. Certified in Basic Counselling.

Zimbabwe

Message

What I'm looking for

I am seeking an entry-level administrative or customer-service role in a collaborative, growth-oriented organization where I can apply strong organizational, communication, and event-support skills while learning and advancing my career.

Resourceful and adaptable administrative and customer service professional with a background in supporting international teams, education institutions, and retail operations. Skilled in remote communication, client relationship management, and administrative coordination. Holds a Certificate in Basic Counselling which enhances my ability to communicate empathetically and resolve conflicts effectively.

I thrive in remote environments where independence, accountability, and strong organizational skills are key. With proven customer service experience for US-based clients and administrative support roles in both local and international settings, I am eager to contribute to dynamic, mission-driven teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Zimworx (USMED)

Jan 2023 - Jan 2024 (1 year)

Provided remote customer support for a US-based healthcare provider, managing inbound/outbound calls and email queries to resolve issues promptly and maintain high customer satisfaction.

remote communication Customer Support Remote Communication Inbound Outbound Calls Email Support Conflict Resolution CRM Empathetic Communication Time Management

Administrative Assistant

Fortcode College

Jan 2023 - Apr 2023 (3 months)

Scheduled appointments and created academic timetables while supporting procurement, marketing, and student counselling to streamline college operations.

marketing assistance Scheduling Calendar Management Administrative Support Procurement Marketing Assistance Student Counselling Data Entry MS Office

Administrator

LaRue (Art Supplies)

Jan 2021 - Jan 2022 (1 year)

Assisted customers with product selection, managed payments and inventory, and supported promotions and pricing to improve retail operations and customer experience.

Customer Service Inventory Management Payments Promotions Pricing Strategy Retail Operations POS Cash Handling Promotion

Clerk

Queens Liquor Store

Mar 2019 - Apr 2020 (1 year 1 month)

I managed daily sales and cash reconciliation, assisted customers with product choices, and kept inventory organized. Working in a fast-paced retail environment taught me to stay accurate under pressure, provide excellent service, and support smooth store operations.

Customer Experience Management Teamwork Und Schnittstellen Management Teamwork Attention To Detail Attendance Reporting