Jacqueline Louw

Delivered customer support for WNS UK customers, resolving inquiries and complaints, meeting SLA-driven KPIs, and documenting interactions in CRM systems.

Supervised retail sales staff at Cell C, coaching team members, monitoring daily performance metrics, and supporting branch operations to improve productivity and customer experience.

Sold mobile devices, airtime, data bundles, and contracts at Cell C, consistently achieving monthly sales targets and delivering tailored product recommendations to customers.

Managed repair administration for Samsung and Nokia devices, coordinating bookings, tracking service orders, and ensuring accurate documentation and timely turnaround.

Handled high-volume inbound customer enquiries at Vodacom, resolving billing and network issues while meeting KPIs such as AHT and FCR to maintain high customer satisfaction.

Provided administrative support at R J Engineering, managing filing, data entry, invoices, and coordination of meetings and office supplies during a one-year contract.

Led retail branch operations for Cell C, driving sales growth, achieving revenue and profitability targets, and managing teams to meet KPIs and service standards.

Activities and societies: ECD (Early Childhood Development) qualification; Computer literacy (S3); International Skills Diploma in HR and Labour Management; ISDP Manager course; multiple internal Cell C trainings (Customer Service, Selling Techniques, Fraud Training)

Completed a Certificate in Office Administration and related vocational qualifications including ECD and computer literacy courses.