Nazmul Hassan Kabir
@nazmulhassankabir1
I lead remote iGaming operations, CRM retention, and localized market growth across South Asia.
BangladeshWhat I'm looking for
I've led remote market operations for Baza Win, Parimatch, and MegaPari, driving customer acquisition, retention, localized promotions, and regional compliance across Bangladesh, India, Vietnam, Nepal, and South Asia.
With over 10 years in international iGaming, fintech, and BPO operations, I've built CRM workflows in Zendesk, Intercom, and Salesforce; trained remote support teams; and improved onboarding, performance coaching, VIP portfolio management, payment routing, KYC, and anti-fraud operations.
Experience
Work history, roles, and key accomplishments
Operations Lead & Senior Supervisor
Baza Win
Feb 2025 - Present (1 year 6 months)
Spearheaded operational execution and localization strategies for Bangladesh, India, and Vietnam markets. Orchestrated and mentored a remote team, leveraging CRM workflows to optimize retention and implement localized campaigns.
Market Operations & Team Leader
Parimatch
Feb 2020 - Feb 2025 (5 years)
Governed large-scale deployment and operations of Zendesk and Intercom CRM environments for South Asian markets. Formulated training manuals and standardized e-learning frameworks, and headed onboarding and performance coaching for remote teams.
Regional Operations & Call Center Manager
MegaPari
Jan 2019 - Jan 2020 (1 year)
Spearheaded outbound campaign strategies for user retention and reactivation of dormant accounts. Managed VIP client portfolios and drove structural growth in regional deposit metrics.
Senior Customer Support & Operations Specialist
1XBET, OLYMP CASINO & PARIMATCH
Jan 2014 - Jan 2019 (5 years)
Supervised multi-channel user queries and managed localized payment routing and anti-fraud/KYC verifications for the Bangladesh region.
Education
Degrees, certifications, and relevant coursework
Atish Dipankar University of Science and Technology
Bachelor of Science, Textile Engineering
Pursuing a Bachelor of Science in Textile Engineering.
Kadamtala Purbo Basabo High School & College
Secondary School Certificate, Science
Completed Secondary School Certificate (SSC) in Science.
Institute of Textile Engineering and Information Technology
Diploma, Textile Engineering
2008 -
Completed a Diploma in Textile Engineering.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
Skills
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