At Tata Consultancy Services, I designed multi-tier Service Catalog items and Record Producers using Flow Designer, cutting request fulfillment times by 35%. I also implemented bidirectional incident synchronization between two ServiceNow instances using REST APIs.
At Infosys Limited, I re-engineered more than 20 legacy Service Catalog workflows into Flow Designer flows and led the migration from legacy Workflows. I also assisted with SPM Demand-to-Project workflows, automating decision trees and stage transitions.
My work spans ITSM, Service Catalog, SPM, platform administration, and CMDB health. I hold the ServiceNow Certified System Administrator certification, along with Flow Designer and Platform Analytics micro-certifications.
