Naveet Wahi

Managed a diverse client portfolio, driving customer retention, churn reduction, and software adoption. Achieved 100% CSAT throughout tenure with a 27% response rate and contributed to a 5% growth in portfolio ARR in 2024 through strategic account management. Led the development of the Pooled Success Model, improving support efficiency and scalability.

Built and scaled multiple e-commerce businesses, managing all operations including web design, digital marketing, SEO, logistics, and customer service. Generated over $140,000 in revenue in the first year by acquiring 5,000+ unique customers and fulfilling 7,000+ orders. Developed supplier partnerships and streamlined logistics, enhancing order fulfillment efficiency and cost reduction.

Served as the primary point of contact for global clients on project implementation, scope definition, and scheduling. Established key processes for customer onboarding and satisfaction as the first hire in the team. Led multiple projects, successfully onboarding new clients and ensuring seamless implementation.

Managed high-volume customer inquiries, delivering clear and efficient solutions in a fast-paced environment. Promoted twice from Customer Care Consultant to Senior Consultant to Master Consultant. Maintained an average GPQ of 101 as a top performer for six months.

Partnered with global clients to increase event attendance and engagement through strategic consultation. Spearheaded troubleshooting initiatives, reducing issue resolution time by 30% through enhanced cross-functional collaboration. Achieved 100% CSAT and received multiple quality and efficiency awards for outstanding performance.

Completed a Bachelor of Commerce degree, focusing on core business principles and practices. Gained foundational knowledge relevant to various aspects of business operations.