NKNaveed Anjum Khan
@naveedanjumkhan
Implementation Engineer with 9+ years in technical support, deployments, and client onboarding.
IndiaWhat I'm looking for
I am a detail-oriented Implementation Engineer with over nine years of experience in technical support, software deployment, and client relationship management. I have implemented solutions for enterprise clients, managed technical escalations, and driven product adoption through training and tailored operational workflows.
I excel at system integration, troubleshooting, validation testing, and creating technical documentation and instructional videos that improve client satisfaction and reduce support overhead. I hold MCP and MCSA certifications and have been recognized with performance and CSAT awards for delivering reliable, customer-focused solutions.
Experience
Work history, roles, and key accomplishments
Implementation Engineer
Ecobillz Pvt. Ltd
Nov 2022 - Mar 2025 (2 years 4 months)
Implemented solutions for 15+ enterprise clients including Taj, Accor, and Radisson Groups, trained 200+ users to improve product adoption, and managed onboarding, technical escalations, and validation testing.
System Administrator
Pace Travels 247 World Wide Services Pvt. Ltd
Apr 2022 - Sep 2022 (5 months)
Resolved desktop, laptop, printer, networking and organization software issues, maintaining IT infrastructure and end-user productivity across the organization.
Provided Level 1 application support, minimized service downtime, handled technical queries and support tickets, and coordinated with cross-functional teams to resolve critical issues.
L3 System Support Engineer
Wipro InfoTech
Dec 2011 - Jul 2014 (2 years 7 months)
Managed critical incident resolution and system performance, administered Lotus Notes, performed backups, and produced SOPs and audit reports to improve operational reliability.
System Support Engineer
E-Sys Computer Services
Feb 2010 - Aug 2011 (1 year 6 months)
Resolved hardware and software issues, configured email clients, and maintained system performance through OS installation and routine maintenance.
L1 System Support Engineer
ACS
Jul 2007 - Jul 2009 (2 years)
Provided network and system support, troubleshot SCCM and enterprise applications, installed systems and resolved connectivity issues to ensure operational continuity.
Education
Degrees, certifications, and relevant coursework
Government Polytechnic Belgaum
Diploma in Automobile Engineering, Automobile Engineering
2002 - 2005
Completed a three-year diploma program in Automobile Engineering focused on foundational vehicle systems and practical workshop skills.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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