Open to opportunities

ramanath ps

@ramanathps

Message

I am a technical support engineer specializing in IT infrastructure and enterprise customer support.

India

Message

What I'm looking for

I seek senior technical support or IT infrastructure roles where I can lead implementations, digitalize operations, train staff, and deliver long-term consultancy for enterprise and development clients.

I am a technical support engineer with decades of cross-industry experience, beginning in manufacturing and transitioning to IT in 2000. I combine operational manufacturing background with deep technical support expertise.

I provide senior technical support and consultancy to large development institutions and enterprises; I am a licensed and registered consultant for the World Bank and Asian Development Bank and continue to work with them.

I have led and built customer support teams, managed high daily inbound volumes, collaborated closely with product development, and administered server estates for multiple companies. I have hands-on experience with server configuration, remote support, and SaaS-based maintenance of multi-company environments.

I specialize in digitalization, IT infrastructure setup and maintenance, staff training, and project implementation to bring factories and projects to commercial production. I look for opportunities to lead implementation, training, and long-term technical support engagements.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

SplashData, Inc

Mar 2012 - Present (13 years 6 months)

Provided technical support for SplashID across desktop and mobile platforms, managing ~50 inbound calls/emails per day and collaborating with product teams to troubleshoot and deliver new features.

Technical Support Troubleshooting Remote Support Windows MacOS iOS Android Customer Support

Windows Server Administrator

Omni Holdings

Mar 2008 - Mar 2012 (4 years)

Remotely administered Windows Server 2008 instances for a portfolio of 25 servers across 10 companies, handling configuration, maintenance, and monitoring via SaaS tools.

Windows Server Remote Management Configuration Monitoring SaaS Management Backup

Technical Support Engineer

Televisio.com

Mar 2006 - Mar 2010 (4 years)

Provided senior-level remote and phone technical support for desktop hardware and software, using remote access tools to resolve a wide range of customer issues.

Remote Support Troubleshooting Windows Hardware Networking Customer Support Ticketing

Tech Support Team Leader

AOL

Feb 2004 - Mar 2006 (2 years 1 month)

Built and led an inbound customer support organization of 120 staff, maintaining call volume targets and improving team efficiency and performance.

Team Leadership Training Performance Management Inbound SLA Management Customer Service

Project Implementation Manager

K2Software India Ltd

Mar 2002 - Mar 2005 (3 years)

Managed development and implementation of supply chain applications, coordinating developers and customers to customize and deliver production-ready solutions.

Supply Chain Implementation Project Management Software Customization Testing

Product Manager

Apex Data Services Inc

Dec 1999 - Mar 2002 (2 years 3 months)

Led product management for Apex Data Services, coordinating feature definition and delivery for US clients and ensuring product alignment with customer requirements.

Product Management Roadmapping Requirements Gathering Stakeholder Management MS Office Customer Engagement

Manufacturing Specialist

Bosch

Mar 1972 - Mar 1984 (12 years)

Served in managerial manufacturing roles across India and overseas, overseeing factory operations, production processes, and operational improvements.

Manufacturing Management Factory Setup Production Management Process Improvement Operations Management Team Leadership