NP
Looking for a job

Nikhil Pande

@nikhilpande

Dedicated Tier 2 Support Engineer with strong troubleshooting skills.

India
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I am a passionate Tier 2 Support Engineer with a strong technical background and a commitment to customer satisfaction. Currently, I assist clients through various channels, including Salesforce, email, chat, and phone, ensuring their queries are resolved efficiently. My role involves advising clients on best practices and troubleshooting issues to provide effective solutions.

Previously, as an Implementation Consultant, I configured software for various clients, including banks and retail stores, and collaborated with product teams to enhance our offerings. My experience has honed my analytical and diagnostic skills, allowing me to thrive under pressure and meet tight deadlines. I take pride in my ability to communicate effectively with clients and internal stakeholders, ensuring a seamless implementation process.

Experience

Work history, roles, and key accomplishments

MI
Current

Tier 2 Support Engineer

Mitratech Holdings INC.

Jun 2023 - Present (2 years 1 month)

Providing customer support through various channels including Salesforce, email, chat, and phone. Responsible for troubleshooting issues, advising clients on configurations, and maintaining ticket tracking systems. Collaborates with clients to resolve queries and ensures effective communication.

Education

Degrees, certifications, and relevant coursework

SA

Sinhgad Institute Of Management and Computer Application

Bachelor of Computer Applications, Computer Applications

2011 - 2014

Studied various aspects of computer applications and management, focusing on software development and business processes.

GT

G.H. Raisoni Institute Of Information Technology

Bachelor of Science, Information Technology

2007 - 2011

Pursued a degree in Information Technology, gaining foundational knowledge in programming, systems analysis, and database management.

Tech stack

Software and tools used professionally

Interested in hiring Nikhil?

You can contact Nikhil and 90k+ other talented remote workers on Himalayas.

Message Nikhil

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Nikhil Pande - Tier 2 Support Engineer - Mitratech Holdings INC. | Himalayas