Nikhil Pande
@nikhilpande
Dedicated Tier 2 Support Engineer with strong troubleshooting skills.
What I'm looking for
I am a passionate Tier 2 Support Engineer with a strong technical background and a commitment to customer satisfaction. Currently, I assist clients through various channels, including Salesforce, email, chat, and phone, ensuring their queries are resolved efficiently. My role involves advising clients on best practices and troubleshooting issues to provide effective solutions.
Previously, as an Implementation Consultant, I configured software for various clients, including banks and retail stores, and collaborated with product teams to enhance our offerings. My experience has honed my analytical and diagnostic skills, allowing me to thrive under pressure and meet tight deadlines. I take pride in my ability to communicate effectively with clients and internal stakeholders, ensuring a seamless implementation process.
Experience
Work history, roles, and key accomplishments
Tier 2 Support Engineer
Mitratech Holdings INC.
Jun 2023 - Present (2 years 1 month)
Providing customer support through various channels including Salesforce, email, chat, and phone. Responsible for troubleshooting issues, advising clients on configurations, and maintaining ticket tracking systems. Collaborates with clients to resolve queries and ensures effective communication.
Implementation Consultant
JRNI
May 2022 - Mar 2023 (10 months)
Configured software for banks and retail clients, collaborating with product teams to enhance service delivery. Responsible for successful project implementations and providing ongoing support to clients.
Tier 2 Support Engineer
Mitratech Holdings INC.
Mar 2021 - Jun 2022 (1 year 3 months)
Triage and troubleshoot reported problems, maintaining proactive communication with clients. Created knowledgebase articles to enhance self-help tools and improve service efficiency.
Implementation Consultant
Hotelkey India Pvt Ltd.
May 2018 - Mar 2021 (2 years 10 months)
Configured and implemented Hotelkey applications for clients, providing training and support. Responsible for functional testing and ensuring effective use of the application by end-users.
Jr. Implementation Engineer
Micropro India Pvt. Ltd.
Mar 2017 - May 2018 (1 year 2 months)
Provided technical support and training for customized ERP solutions. Developed user acceptance tests and managed product adoption and change management.
Trainee Product Consultant
Greytip Software Pvt. Ltd.
May 2016 - Mar 2017 (10 months)
Assisted in payroll implementation and configuration, providing training to end-users and supporting clients post-implementation.
Education
Degrees, certifications, and relevant coursework
Sinhgad Institute Of Management and Computer Application
Bachelor of Computer Applications, Computer Applications
2011 - 2014
Studied various aspects of computer applications and management, focusing on software development and business processes.
G.H. Raisoni Institute Of Information Technology
Bachelor of Science, Information Technology
2007 - 2011
Pursued a degree in Information Technology, gaining foundational knowledge in programming, systems analysis, and database management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Interested in hiring Nikhil?
You can contact Nikhil and 90k+ other talented remote workers on Himalayas.
Message NikhilFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
