NG
Open to opportunities

Navdeep Grewal

@navdeepgrewal

Dedicated customer service professional with strong communication skills.

Zimbabwe

What I'm looking for

I am looking for a role that values teamwork and effective communication.

I am a dedicated customer service professional with a strong background in various roles, including my current position at JetBlue Airlines. My experience has equipped me with exceptional customer service skills, time management abilities, and a knack for multitasking in fast-paced environments. I pride myself on my attention to detail and my ability to perform operations safely and efficiently.

Throughout my career, I have held positions that required strong leadership and organizational skills, such as my role as a swabber on a cruise, where I directed my team and ensured accurate documentation. My time at Swedish Issaquah Hospital provided me with valuable experience in handling sensitive situations and working with diverse patient populations, further enhancing my communication and interpersonal skills.

As a former tutor at Highline Community College, I helped students improve their communication skills, demonstrating my commitment to fostering growth in others. I am eager to leverage my skills and experiences in a new role that values teamwork, effective communication, and a commitment to excellence.

Experience

Work history, roles, and key accomplishments

JA
Current

Airline Operations Agent

JetBlue Airlines

Dec 2022 - Present (2 years 6 months)

Provided exceptional customer service and ensured timely flight operations. Safely performed multi-tasking duties at the ticket counter and gate.

JA
Current

Airline Operations Agent

JetBlue Airlines

Dec 2022 - Present (2 years 6 months)

Provided exceptional customer service and ensured on-time flight operations through effective time management. Safely performed operational tasks and multi-tasked efficiently at both the ticket counter and gate.

IK

Server/Host Assistant/Barback

Italian Kitchen

Sep 2022 - Jan 2023 (4 months)

Maintained stocked and organized bar ingredients, assisting bartenders in serving customers and learning new bartending skills. Prepared and served beverages and dishes, handling both opening and closing duties including cleaning and sanitizing the restaurant.

IK

Server/Host Assistant/Barback

Italian Kitchen

Sep 2022 - Jan 2023 (4 months)

Maintained stocked and organized bar ingredients, assisting bartenders and serving customers. Prepared and served beverages and dishes, managing both opening and closing duties.

SH

Phlebotomist Intern

Swedish Issaquah Hospital

Apr 2021 - Jun 2021 (2 months)

Performed venipuncture using various methods and processed specimens for transport. Worked with diverse patient populations including Covid, ICU, Oncology, and mental illness patients.

SH

Phlebotomist Intern

Swedish Issaquah Hospital

Apr 2021 - Jun 2021 (2 months)

Performed venipuncture using various methods and processed specimens for transport, demonstrating knowledge of centrifuging. Worked with diverse patient populations including Covid, ICU, Oncology, and mental illness patients, while understanding isolation procedures.

WE

Associate

Wendy's

Jul 2019 - Feb 2021 (1 year 7 months)

Managed stocking, prepping, and processing materials in high-traffic areas, monitoring supplies and equipment. Operated cash register and drive-thru, providing quality customer service.

WE

Associate

Wendy's

Jul 2019 - Present (5 years 11 months)

Successfully stocked, prepped, and processed materials in high-traffic areas, monitoring supplies and equipment. Operated cash registers and drive-thru, providing quality service while maintaining proper documentation and environmental monitoring.

NR

Associate

Northwest Restaurants

Nov 2018 - Jul 2019 (8 months)

Stocked and prepped areas, monitored supplies, and maintained high standards of cleanliness. Provided excellent customer service in a fast-paced environment.

NR

Associate

Northwest Restaurants

Nov 2018 - Present (6 years 7 months)

Stocked and prepped areas with high public attention, monitoring supplies and equipment while ensuring proper disinfection. Maintained high standards of customer service in a fast-paced environment and adhered to company policies and procedures.

Education

Degrees, certifications, and relevant coursework

HC

Highline College

Associate of Arts, Arts

Activities and societies: Vice President's List (2019-2020)

Achieved Vice President's List honors during the 2019-2020 academic year. Focused on general studies as part of the Associate of Arts program.

Highline College logoHC

Highline College

Associates in Arts, General Studies

Grade: Vice President’s List

Completed an Associate of Arts degree, demonstrating strong academic performance. Recognized on the Vice President’s List for the 2019-2020 academic year.

KS

Kentwood High School

High School Diploma, General Studies

Grade: Presidential Award for Education Excellence

Obtained a High School Diploma, completing a comprehensive curriculum. Awarded the Presidential Award for Education Excellence.

Tech stack

Software and tools used professionally

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Navdeep Grewal - Airline Operations Agent - JetBlue Airlines | Himalayas