Navdeep Grewal
@navdeepgrewal
Dedicated customer service professional with strong communication skills.
What I'm looking for
I am a dedicated customer service professional with a strong background in various roles, including my current position at JetBlue Airlines. My experience has equipped me with exceptional customer service skills, time management abilities, and a knack for multitasking in fast-paced environments. I pride myself on my attention to detail and my ability to perform operations safely and efficiently.
Throughout my career, I have held positions that required strong leadership and organizational skills, such as my role as a swabber on a cruise, where I directed my team and ensured accurate documentation. My time at Swedish Issaquah Hospital provided me with valuable experience in handling sensitive situations and working with diverse patient populations, further enhancing my communication and interpersonal skills.
As a former tutor at Highline Community College, I helped students improve their communication skills, demonstrating my commitment to fostering growth in others. I am eager to leverage my skills and experiences in a new role that values teamwork, effective communication, and a commitment to excellence.
Experience
Work history, roles, and key accomplishments
Airline Operations Agent
JetBlue Airlines
Dec 2022 - Present (2 years 6 months)
Provided exceptional customer service and ensured timely flight operations. Safely performed multi-tasking duties at the ticket counter and gate.
Airline Operations Agent
JetBlue Airlines
Dec 2022 - Present (2 years 6 months)
Provided exceptional customer service and ensured on-time flight operations through effective time management. Safely performed operational tasks and multi-tasked efficiently at both the ticket counter and gate.
Server/Host Assistant/Barback
Italian Kitchen
Sep 2022 - Jan 2023 (4 months)
Maintained stocked and organized bar ingredients, assisting bartenders in serving customers and learning new bartending skills. Prepared and served beverages and dishes, handling both opening and closing duties including cleaning and sanitizing the restaurant.
Server/Host Assistant/Barback
Italian Kitchen
Sep 2022 - Jan 2023 (4 months)
Maintained stocked and organized bar ingredients, assisting bartenders and serving customers. Prepared and served beverages and dishes, managing both opening and closing duties.
Swabber on Cruise
JPI
Oct 2021 - Aug 2022 (10 months)
Led a team in organizing and directing tasks, demonstrating strong problem-solving skills with documentation. Performed COVID swabbing, receiving, labeling, and analyzing samples.
Communications Tutor
Highline Community College
Sep 2020 - Dec 2020 (3 months)
Tutored students in communication, helping them improve professional workplace communication skills. Collaborated with students from diverse backgrounds.
Swabber on Cruise
JPI
Oct 2021 - Aug 2022 (10 months)
Led a team in organizing and directing tasks, demonstrating strong leadership and problem-solving skills with documentation. Performed COVID swabbing, receiving, labeling, and analyzing samples while accurately recording all data.
Phlebotomist Intern
Swedish Issaquah Hospital
Apr 2021 - Jun 2021 (2 months)
Performed venipuncture using various methods and processed specimens for transport. Worked with diverse patient populations including Covid, ICU, Oncology, and mental illness patients.
Phlebotomist Intern
Swedish Issaquah Hospital
Apr 2021 - Jun 2021 (2 months)
Performed venipuncture using various methods and processed specimens for transport, demonstrating knowledge of centrifuging. Worked with diverse patient populations including Covid, ICU, Oncology, and mental illness patients, while understanding isolation procedures.
Associate
Wendy's
Jul 2019 - Feb 2021 (1 year 7 months)
Managed stocking, prepping, and processing materials in high-traffic areas, monitoring supplies and equipment. Operated cash register and drive-thru, providing quality customer service.
Communications Tutor
Highline Community College
Sep 2020 - Dec 2020 (3 months)
Tutored students in communications, helping them improve and practice professional workplace communication. Collaborated with students from diverse backgrounds to enhance their verbal and written skills.
Associate
Wendy's
Jul 2019 - Present (5 years 11 months)
Successfully stocked, prepped, and processed materials in high-traffic areas, monitoring supplies and equipment. Operated cash registers and drive-thru, providing quality service while maintaining proper documentation and environmental monitoring.
Associate
Northwest Restaurants
Nov 2018 - Jul 2019 (8 months)
Stocked and prepped areas, monitored supplies, and maintained high standards of cleanliness. Provided excellent customer service in a fast-paced environment.
Associate
Northwest Restaurants
Nov 2018 - Present (6 years 7 months)
Stocked and prepped areas with high public attention, monitoring supplies and equipment while ensuring proper disinfection. Maintained high standards of customer service in a fast-paced environment and adhered to company policies and procedures.
Education
Degrees, certifications, and relevant coursework
Highline College
Associate of Arts, Arts
Activities and societies: Vice President's List (2019-2020)
Achieved Vice President's List honors during the 2019-2020 academic year. Focused on general studies as part of the Associate of Arts program.
Highline College
Associates in Arts, General Studies
Grade: Vice President’s List
Completed an Associate of Arts degree, demonstrating strong academic performance. Recognized on the Vice President’s List for the 2019-2020 academic year.
Kentwood High School
High School Diploma, General Studies
Grade: Presidential Award for Education Excellence
Obtained a High School Diploma, completing a comprehensive curriculum. Awarded the Presidential Award for Education Excellence.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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