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katlyn billet-burrell

@katlynbillet-burrell

Customer service-focused worker who also provides reliable tech support.

United States
Message

What I'm looking for

I’m looking for a role where I can help customers daily—bringing great service, fast problem-solving, and careful attention to details. I also want opportunities to use my tech support skills to troubleshoot and guide others.

I’m a customer service–driven professional who enjoys helping people, solving problems quickly, and staying calm in fast-paced environments. Across multiple retail and customer-facing roles, I handled cash transactions, supported customers with their needs, and kept busy operations running smoothly.

I also bring a hands-on, responsible work ethic from caregiver experience, supporting clients with daily needs, house cleaning, and medication administration. I take pride in being dependable, respectful, and thorough—especially when it matters most.

In addition to service work, I provide Customer Tech Support as self-employed, assisting family and friends with computer and phone problems and setting up equipment remotely. I can factory reset devices and guide clients step-by-step to reach solutions.

Whether it’s assisting customers, managing day-to-day tasks, or troubleshooting tech issues, I bring consistency, strong communication, and a “helping others” mindset to every shift.

Experience

Work history, roles, and key accomplishments

PM

Caregiver

Phoenix Management

Jul 2022 - Sep 2023 (1 year 2 months)

Assisted clients with daily needs, passed medications, and performed house cleaning. Supported client routines while ensuring medications were administered appropriately.

Dollar Tree logoDT

Assisted Store Manager

Jun 2021 - Jun 2022 (1 year)

Assisted customers and the crew with questions and needs while helping manage store operations, including ordering inventory and restocking shelves. Removed and discounted items nearing expiration, ran cash registers, handled tills, and closed the store for the night.

Family Dollar logoFD

Family Dollar Crew Member

Family Dollar

Aug 2016 - Nov 2016 (3 months)

Ran the cash register and assisted customers with questions and needs while keeping shelves stocked. Maintained store cleanliness and handled damages/stolen packages for back-room recording.

Education

Degrees, certifications, and relevant coursework

AS

Anderson Adult School

2014 - 2015

Attended Anderson Adult School from August 2014 to June 2015.

Tech stack

Software and tools used professionally

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