katlyn billet-burrell
@katlynbillet-burrell
Customer service-focused worker who also provides reliable tech support.
What I'm looking for
I’m a customer service–driven professional who enjoys helping people, solving problems quickly, and staying calm in fast-paced environments. Across multiple retail and customer-facing roles, I handled cash transactions, supported customers with their needs, and kept busy operations running smoothly.
I also bring a hands-on, responsible work ethic from caregiver experience, supporting clients with daily needs, house cleaning, and medication administration. I take pride in being dependable, respectful, and thorough—especially when it matters most.
In addition to service work, I provide Customer Tech Support as self-employed, assisting family and friends with computer and phone problems and setting up equipment remotely. I can factory reset devices and guide clients step-by-step to reach solutions.
Whether it’s assisting customers, managing day-to-day tasks, or troubleshooting tech issues, I bring consistency, strong communication, and a “helping others” mindset to every shift.
Experience
Work history, roles, and key accomplishments
Remote Customer Tech Support
Self Employed
Jan 2010 - Present (16 years 5 months)
Assisted family and friends with computer and phone problems, including setting up equipment remotely. Guided clients through troubleshooting and supported factory reset steps to resolve issues.
Caregiver
Phoenix Management
Jul 2022 - Sep 2023 (1 year 2 months)
Assisted clients with daily needs, passed medications, and performed house cleaning. Supported client routines while ensuring medications were administered appropriately.
Assisted customers and the crew with questions and needs while helping manage store operations, including ordering inventory and restocking shelves. Removed and discounted items nearing expiration, ran cash registers, handled tills, and closed the store for the night.
Caregiver
Phoenix Management
Dec 2019 - Jun 2020 (6 months)
Provided care for clients with daily needs and supported house cleaning. Assisted clients with day-to-day activities while maintaining a respectful, supportive environment.
Temporary Staffing
Gem State Staffing
Apr 2019 - Apr 2019 (0 months)
Completed short-term temporary work assignments for different businesses through staffing support. Adapted to varied workplace tasks as needed for each assignment.
Stocked ingredients and prepared items such as bread bites and twists. Took orders at the register and over the phone, dated produce, and helped ensure orders were ready for customers.
Donation Sorting Crew
Desert Industries
Dec 2017 - Apr 2018 (4 months)
Sorted and priced donations to prepare items for customers to purchase. Supported daily retail setup by keeping the sales floor stocked with organized inventory.
Youth Ranch Customer Service
Idaho Youth Ranch
Nov 2016 - Aug 2017 (9 months)
Operated the cash register, assisted customers, and kept shelves stocked. Priced donations, restocked and cleaned bathrooms, and cashed out tills while maintaining an organized sales area.
Family Dollar Crew Member
Family Dollar
Aug 2016 - Nov 2016 (3 months)
Ran the cash register and assisted customers with questions and needs while keeping shelves stocked. Maintained store cleanliness and handled damages/stolen packages for back-room recording.
Greeted customers, took orders, and made change, including drive-thru order taking. Prepared food items (e.g., fries and coffee) and packed orders for handoff to customers.
Assisted customers with their needs and operated the cash register, making change accurately. Stocked shelves, swept, and cleaned the sales floor to support store operations.
Janitorial Crew Member
Cushman’s Paint and Glass
Sep 2011 - Nov 2011 (2 months)
Completed janitorial duties including vacuuming the sales floor, removing trash, and mopping bathrooms. Cleaned toilets and maintained a tidy, presentable retail space.
Ice Cream Crew Member
Stacci LeChe’s Ice Cream
Sep 2010 - Oct 2010 (1 month)
Sold ice cream to customers and handled cash transactions, while also making gourmet cotton candy. Provided friendly customer service in a fast-paced setting.
Education
Degrees, certifications, and relevant coursework
Anderson Adult School
2014 - 2015
Attended Anderson Adult School from August 2014 to June 2015.
Availability
Location
Authorized to work in
Job categories
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