Open to opportunities

Jade Fernandes

@jadefernandes

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Customer service professional with 10 years of diverse experience.

Zimbabwe

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What I'm looking for

I am looking for a stable role that allows for growth and utilizes my customer service skills.

I am a dedicated customer service professional with a decade of experience in the restaurant and healthcare industries. My journey has been driven by a passion for helping others and delivering exceptional service in every setting. I thrive in fast-paced environments and have honed my skills in communication, multitasking, and client service, which I believe are essential for success in any role.

Throughout my career, I have worked in various capacities, from bartending and serving to providing care as a Certified Nursing Assistant. My roles have allowed me to develop strong relationships with clients and colleagues alike, ensuring that every guest receives personalized attention and care. I take pride in my ability to train and mentor new staff, fostering a collaborative team environment that enhances service quality and efficiency.

As I seek to transition into a new career, I am looking for opportunities that offer stability and room for growth. I am eager to leverage my extensive experience in customer service to contribute positively to a new team and continue my professional development.

Experience

Work history, roles, and key accomplishments

Current

Bartender/Server

Current

Sixes and Sevens

Feb 2025 - Present (5 months)

Delivered comprehensive service to customers, including crafting and serving drinks, taking food orders, and bussing tables. Maintained a consistently clean and organized work environment to ensure operational efficiency.

Beverage Service Table Bussing Order Taking Work Area Organization Customer Service Time Management Multitasking

Bartender/Server/Event Staff

Bocca

Apr 2019 - Nov 2024 (5 years 7 months)

Provided exceptional service in a high-volume, fast-paced restaurant setting, ensuring guest satisfaction. Coordinated and executed events seamlessly, from setup to guest departure. Trained and mentored new staff, significantly enhancing team efficiency and service quality.

Event Coordination Staff Training Team Leadership Customer Service Time Management Multitasking

Bartender/Server/Event Staff

Waterfront Grille

Feb 2017 - Apr 2019 (2 years 2 months)

Managed customer relations effectively, leading to improved return rates through exemplary service delivery. Assisted in the organization and execution of various events, overseeing all aspects of guest service to ensure smooth operations.

Customer Service Guest Service Customer Retention Communication Time Management Problem Solving

Server

Azuma Asian Bistro

Dec 2015 - Feb 2017 (1 year 2 months)

Offered personalized service to guests, creating memorable dining experiences. Served as a crucial liaison between guests and the kitchen, ensuring all orders were accurately communicated and met to customer satisfaction.

Personalized Services Dining Experience Enhancement Guest Kitchen Liaison Order Management Customer Satisfaction Communication

CNA (Certified Nursing Assistant)

Capeway Adult Day Care

May 2015 - Dec 2015 (7 months)

Assisted elderly clients with daily living activities, prioritizing their comfort and safety. Monitored patient health diligently and collaborated with medical staff to track progress and ensure comprehensive care.

Patient Comfort Patient Safety Medical Staff Collaboration Documentation Empathy