Nat Martinez

Created efficient waste-collection routes by accounting for distance, traffic, and customer density, while monitoring fleet location and performance. Assigned drivers to routes and identified opportunities to improve route efficiency and service timing.

Sorted and organized mail to support accurate, timely delivery while following safety protocols for secure handling. Provided professional customer interactions, addressed inquiries, collaborated with coworkers to optimize routes, and reported issues such as address discrepancies or damaged mail.

Prioritized orders to meet customer service level agreements (SLAs) and oversaw workflow from picking to packing to improve operational efficiency. Led a team of 40 members, coordinating sorting, distribution, and delivery schedules to maintain timely and accurate package service.

Assisted dentists with patient procedures by preparing treatment rooms, setting up instruments, and maintaining sterilized equipment. Supported patient care with oral hygiene education, accurate patient recordkeeping, and administrative tasks to keep clinic operations running smoothly.

Served as a security officer and dispatcher at Kaiser Permanente Medical Center, responding to emergencies and acting as first responder to incidents. Monitored surveillance, conducted patrols, safeguarded premises, and managed incoming emergency calls with clear communication and coordination during critical events.

Completed a Dental Assistant program at Northwest College in Glendale, CA (completed November 2019).

Earned a High School Diploma at La Habra High School with FPFA/Visual Communications studies (May 2016).