Open to opportunities

Nathan Shirrell

@nathanshirrell

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Aspiring accountant with customer service and technical support experience.

United States

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What I'm looking for

I am looking for a role that allows me to grow in accounting while utilizing my customer service skills.

I am a dedicated college student pursuing a Bachelor of Science in Accounting, with a strong desire to gain practical experience in the accounting field. My journey has equipped me with valuable skills in customer service and technical support, which I believe will contribute significantly to my future career. I have a proven track record of effectively managing customer interactions and resolving issues, as demonstrated in my roles at Lincare and IntouchCX.

Throughout my experiences, I have developed a keen attention to detail and organizational skills, particularly in the healthcare and technology sectors. I thrive in fast-paced environments and enjoy the challenge of troubleshooting and problem-solving. My commitment to excellence is reflected in my work ethic and my ability to adapt to new situations quickly. I am eager to leverage my skills and knowledge in a dynamic accounting role that offers opportunities for growth and development.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative/Administrative

Current

Lincare

Sep 2024 - Present (10 months)

Provided customer service and administrative support in the DME healthcare industry. Organized chart notes and doctor's orders, built patient accounts, and processed billing.

Customer Service Administrative Support Document Review Data Entry Docusign

Customer Service Representative, Builder

RavenCrest Tactical

Mar 2024 - Sep 2024 (6 months)

Managed shipping and receiving, conducted quality control, and handled customer service inquiries including returns and refunds. Operated a laser engraver and performed knife building and repair.

Quality Control Customer Service Laser Engraving Payment Processing

Nike Chat Support

IntouchCX

Jan 2024 - Mar 2024 (2 months)

Provided live chat customer support for Nike, managing multiple chats simultaneously. Utilized various computer systems to track and create orders.

Live Chat Support Customer Service Systems

Customer Service Representative

Dansons

Jun 2023 - Jan 2024 (7 months)

Troubleshot grill issues and provided excellent customer service to resolve problems. Created orders, shipped parts, and processed payments and invoices.

Customer Service Troubleshooting Order Processing Inventory Management Payment Processing

Tech Support

Cognizant Technology Solutions

Jun 2021 - Jan 2023 (1 year 7 months)

Provided technical support for Google Waymo self-driving vehicle software issues, troubleshooting daily software problems. Managed data entry, created file notes, and communicated work order information.

Technical Support Technical Troubleshooting Data Entry Communication

Fast Food Employee

Dairy Queen

Jul 2013 - Feb 2015 (1 year 7 months)

Worked in various positions including novelties, front cash register, and drive-through. Utilized a POS system and learned grill operations.

Food Preparation Customer Service Drive Through Operations

Education

Degrees, certifications, and relevant coursework

Grand Canyon University

Bachelor of Science in Accounting, Accounting

Currently pursuing a Bachelor of Science in Accounting, focusing on financial principles, auditing, and tax regulations. Developing analytical and problem-solving skills essential for a career in accounting.

Francis Howell High School

Highschool Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.