Looking for a job

Nathan Gelderbloom

@nathangelderbloom

Message

I resolve IT support issues across hardware, software, connectivity, and Microsoft environments.

United States

Message

What I'm looking for

Looking for the next step in my career, and to bring my skills to a company or organization that encourages employee skill improvement and development.

Motivated and detail-oriented IT Technician with a strong foundation in computer hardware, software installation, network troubleshooting, and technical support. Known for a strong work ethic, quick learning ability, and commitment to providing reliable IT solutions. Strong background in the medical industry.

Experience

Work history, roles, and key accomplishments

Current

IS/HELPDESK SUPPORT

Current

The Right Door For Hope, Recovery & Wellness

Dec 2021 - Present (4 years 10 months)

Manage and execute IT infrastructure upgrade projects. Onboard and maintain a fleet of Intune-managed devices. Including iOS and Windows platforms. Applied security policies to managed devices to reflect CIS WorkBench best practices and HIPAA compliance. Remediate security events before they could have resulted in a breach or data loss or theft. Instituted cybersecurity awareness trainings.

Active Directory Azure Azure Active Directory SharePoint SharePoint Online Teams Teams Admin Center Microsoft Intune Intune Apple Business Manager Office 365 Xerox Print Streams Windows Ubiquiti Unifi Ubiquity

DESKTOP SUPPORT STUDENT TECHNICIAN

Grand Valley State University

Jun 2020 - Dec 2021 (1 year 6 months)

Maintained faculty and staff equipment for GVSU
Allendale and Grand Rapids campuses. Coordinated with other team members and senior IT staff to upgrade outdated computer lab equipment in multiple buildings. Professionally managed support requests and communication with end-users.

Cherwell Help Desk Support Equipment Repair Equipment Maintenance Windows Equipment Installation Email Support