Melvine Chunguli
@melvinechunguli
Customer-focused relationship officer skilled in client acquisition, data collection, and service-driven banking operations.
KenyaWhat I'm looking for
I am a motivated relationship officer and project assistant with hands-on experience in customer service, teller operations, and field data collection. I consistently follow compliance protocols such as AML and KYC while reconciling cash and maintaining transaction records.
I have led community-based quantitative and qualitative research activities, using tools like SurveyCTO and conducting in-depth interviews to inform behavioural interventions. I also have experience in environmental monitoring, report writing, and public outreach from attachments with local government.
I value integrity, honesty and respect, and I seek roles that promote continuous learning and career growth while allowing me to leverage my strengths in customer acquisition, data entry and analysis, and business development.
Experience
Work history, roles, and key accomplishments
Project Assistant
Busara Center
Jan 2020 - Jun 2022 (2 years 5 months)
Conducted qualitative and quantitative field data collection and piloting for behavioural interventions, managing community entry, surveys (SurveyCTO), and in-depth interviews to inform program design.
Student Attached
Nairobi City County
Jul 2018 - Sep 2018 (2 months)
Supervised and authored solid waste management and environmental monitoring reports, issued permits and notices, and led clean-up and beautification initiatives to promote environmental compliance.
Relationship Officer
SMEP Microfinance Bank
Jul 2022 - Present (3 years 4 months)
Managed teller and customer service operations including daily cash reconciliation and transaction reporting, enforced AML/KYC compliance, and cross-sold bank products to grow customer base.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Kabianga
Certificate, Geographic Information Systems
2019 - 2019
Completed a certificate course in Geographic Information Systems to supplement environmental studies with spatial analysis skills.
UKUniversity of Kabianga
Bachelor of Science, Environmental Studies
2015 - 2019
Grade: Second Class Honors - Upper Division
Completed a Bachelor of Science in Environmental Studies with Second Class Honors - Upper Division, focusing on environmental assessment and management.
St John Riruta Computer Training College
Certificate, Computer Proficiency
2015 - 2015
Completed a Certified Computer Proficiency professional certificate covering core computer skills.
Goibei Girls' High School
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2011 - 2014
Grade: B-
Attended secondary school and obtained the Kenya Certificate of Secondary Education with a B- grade.
World Hope Academy
Kenya Certificate of Primary Education (KCPE), Primary Education
2006 - 2010
Completed primary education and obtained the Kenya Certificate of Primary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
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