Open to opportunities

Natan Tsegaye

@natantsegaye

Message

Customer support professional specializing in high-volume communication and technical troubleshooting.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can own support conversations end-to-end, use CRM and troubleshooting to solve issues fast, and contribute to clear reporting and smooth workflows in a fast-paced team.

I’m a customer support professional with 3+ years of experience managing high-volume inbound and outbound inquiries in fast-paced environments. I’m known for maintaining high engagement while keeping work precise, organized, and on deadline.

I’ve supported prospects and residents through complex applications, platform demos, and software guidance. I also handle technical troubleshooting to resolve issues with online application portals and resident software.

Across roles, I’ve used CRM management and account management to keep data accurate and reporting-ready, including maintaining 100% data integrity. I document work carefully, improve retrieval speed with organized records, and optimize workflows to reduce friction.

I bring strong communication and coordination skills—managing 50+ daily residents or customer interactions, coordinating with teams and vendors, and delivering clear progress updates. I also have experience training new team members and performing reliably in remote and deadline-driven work.

Experience

Work history, roles, and key accomplishments

Current

Leasing Consultant

Current

Kairoi Residential

Oct 2024 - Present (1 year 8 months)

Manage 20–40 daily inbound and outbound calls, emails, and texts while providing high-quality engagement. Use CRM tools to track prospect data and leasing trends with 100% data integrity, and troubleshoot online application portal issues for prospective residents.

Customer Support Phone Support CRM Management Platform Demos Technical Troubleshooting Data Integrity

Concierge

Madera Companies

Mar 2024 - Oct 2024 (7 months)

Provided daily support to 50+ residents by resolving issues quickly and professionally. Maintained organized digital records, coordinated with teams and vendors to complete requests, and assisted with portal setup and billing inquiries.

Customer Support Resident Support Account Management Billing Support Vendor coordination

Behavior Technician

Action Behavior Center

Oct 2023 - Feb 2024 (4 months)

Completed daily data entry for logs and reports with 100% compliance to documentation standards. Coordinated 15+ weekly progress updates with families and staff and worked with clinical teams to improve workflow for patient data collection.

Data Entry Compliance Documentation Scheduling Workflow Optimization Data Collection

Direct Marketing Rep

23 Global Marketing

Mar 2023 - Jul 2023 (4 months)

Handled 100+ daily customer interactions during field campaigns, delivering solutions and maintaining high satisfaction. Onboarded and trained 5 new team members on communication standards and tracked/report performance metrics for leadership.

Customer Engagement Onboarding Training Performance Tracking Reporting Customer Satisfaction

Delivery Driver

Amazon A&A Express Logistics

Jun 2021 - Feb 2023 (1 year 8 months)

Delivered 250–300 packages daily while maintaining accuracy and meeting strict deadlines. Demonstrated strong time management and an independent work ethic in a fast-paced logistics environment.

Logistics Operations Delivery Management Route Execution Time Management Independent work